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  • Hacked Facebook account used to dupe Phoenix woman

    Hacked Facebook account used to dupe Phoenix woman

    Wednesday, June 20 2018 6:50 AM EDT2018-06-20 10:50:50 GMT
    Barb said she's out $3,500 after scammers hacked a Facebook friend's account and convinced her to send them money. (Source: 3TV)Barb said she's out $3,500 after scammers hacked a Facebook friend's account and convinced her to send them money. (Source: 3TV)

    Scammers used a hacked Facebook account for "Grant Scam" and a Phoenix woman is now out thousands of dollars.

    Scammers used a hacked Facebook account for "Grant Scam" and a Phoenix woman is now out thousands of dollars.

  • Tax refund missing due to 'one digit off'

    Tax refund missing due to 'one digit off'

    Tuesday, June 19 2018 9:58 AM EDT2018-06-19 13:58:44 GMT
    Cristina Allen said she messed up putting in her bank account when filing her taxes and now she doesn't have her refund. (Source: 3TV/CBS 5)Cristina Allen said she messed up putting in her bank account when filing her taxes and now she doesn't have her refund. (Source: 3TV/CBS 5)
    Cristina Allen said she messed up putting in her bank account when filing her taxes and now she doesn't have her refund. (Source: 3TV/CBS 5)Cristina Allen said she messed up putting in her bank account when filing her taxes and now she doesn't have her refund. (Source: 3TV/CBS 5)

    An Arizona taxpayer typed in the wrong bank account number and didn't receive her tax refund.

    An Arizona taxpayer typed in the wrong bank account number and didn't receive her tax refund.

  • Trend for 'on-demand' workers gains momentum

    Trend for 'on-demand' workers gains momentum

    Saturday, June 16 2018 1:15 AM EDT2018-06-16 05:15:05 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    When Leversey Henry gets ready for work, he turns to his phone. He uses an on-demand staffing app to look for available shifts in his area. But not in just one industry and not just driving or delivery.

    When Leversey Henry gets ready for work, he turns to his phone. He uses an on-demand staffing app to look for available shifts in his area. But not in just one industry and not just driving or delivery.

  • East Phoenix-area man frustrated over lost family videos

    East Phoenix-area man frustrated over lost family videos

    Friday, June 15 2018 9:14 AM EDT2018-06-15 13:14:01 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    An East Valley man thought he was doing the right thing by going digital. But in the process, Bob Little lost years of memories and now he can't get them back.

    An East Valley man thought he was doing the right thing by going digital. But in the process, Bob Little lost years of memories and now he can't get them back.

  • Chandler man duped out of $6K for backyard project

    Chandler man duped out of $6K for backyard project

    Wednesday, June 13 2018 12:23 PM EDT2018-06-13 16:23:00 GMT
    A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)
    A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)

    After spray painting a few lines and dumping off some sand, the East Valley homeowner says the hired worker and his guys stopped showing up altogether. 

    After spray painting a few lines and dumping off some sand, the East Valley homeowner says the hired worker and his guys stopped showing up altogether. 

  • 3 On Your Side

    Phoenix area consumer reimbursed for worthless gift cards

    Phoenix area consumer reimbursed for worthless gift cards

    Tuesday, June 12 2018 2:26 PM EDT2018-06-12 18:26:36 GMT
    Connie Krc received new gift cards from U.S. Bank. (Source: 3TV)Connie Krc received new gift cards from U.S. Bank. (Source: 3TV)
    Connie Krc received new gift cards from U.S. Bank. (Source: 3TV)Connie Krc received new gift cards from U.S. Bank. (Source: 3TV)

    It's recommended that you use gift cards within a month of receiving them.

    It's recommended that you use gift cards within a month of receiving them.

  • Consumers are turning to 'digital wallets'

    Consumers are turning to 'digital wallets'

    Saturday, June 9 2018 12:02 AM EDT2018-06-09 04:02:56 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Being a makeup artist is just one way Claudine Gallagher earns her income. But her payment doesn’t come in cash or check. She counts on a couple apps when it’s time for customers to settle up.

    Being a makeup artist is just one way Claudine Gallagher earns her income. But her payment doesn’t come in cash or check. She counts on a couple apps when it’s time for customers to settle up.

  • Consumer Reports reveals best June deals

    Consumer Reports reveals best June deals

    Friday, June 8 2018 10:07 AM EDT2018-06-08 14:07:26 GMT
    There are certain things that will be on sale in June. (Source: 3TV)There are certain things that will be on sale in June. (Source: 3TV)
    There are certain things that will be on sale in June. (Source: 3TV)There are certain things that will be on sale in June. (Source: 3TV)

    There are deals to be had in June with several items usually on sale.

    There are deals to be had in June with several items usually on sale.

  • Update: Phoenix-area senior citizen gets vacation refund

    Update: Phoenix-area senior citizen gets vacation refund

    Thursday, June 7 2018 4:15 PM EDT2018-06-07 20:15:24 GMT
    A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. (Source: 3TV/CBS 5)A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. (Source: 3TV/CBS 5)
    A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. (Source: 3TV/CBS 5)A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. (Source: 3TV/CBS 5)

    “They weren't responding like they should have been but when 3 On Your Side got involved everything changed,” said Anna Bliss. 

    “They weren't responding like they should have been but when 3 On Your Side got involved everything changed,” said Anna Bliss. 

  • 3 On Your Side

    Woman discovers 'inactivity fees' on her gift cards

    Woman discovers 'inactivity fees' on her gift cards

    Wednesday, June 6 2018 8:15 PM EDT2018-06-07 00:15:45 GMT
    Connie Krc bought gift cards but due to inactivity fees, they weren't usable when she gave them to her granddaughter. (Source: 3TV)Connie Krc bought gift cards but due to inactivity fees, they weren't usable when she gave them to her granddaughter. (Source: 3TV)

    One billion dollars. That’s how much money it’s estimated that goes unused in gift cards every single year. 

    One billion dollars. That’s how much money it’s estimated that goes unused in gift cards every single year. 

  • 3 on Your Side recoups $4,700 during May

    3 on Your Side recoups $4,700 during May

    Tuesday, June 5 2018 2:03 PM EDT2018-06-05 18:03:49 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    3 On Your Side continues to get your hard earned money back.

    3 On Your Side continues to get your hard earned money back.

  • Update: Tempe homeowner finally gets $1,562 refund

    Update: Tempe homeowner finally gets $1,562 refund

    Tuesday, June 5 2018 12:20 PM EDT2018-06-05 16:20:15 GMT
    Kendra Sollars says she finally got the kitchen she wanted. (Source: 3TV)Kendra Sollars says she finally got the kitchen she wanted. (Source: 3TV)
    Kendra Sollars says she finally got the kitchen she wanted. (Source: 3TV/CBS 5)Kendra Sollars says she finally got the kitchen she wanted. (Source: 3TV/CBS 5)

    A Tempe homeowner finally got her refund thanks to 3 On Your Side and Chase Bank.

    A Tempe homeowner finally got her refund thanks to 3 On Your Side and Chase Bank.

  • Passengers' comfort 'takes flight'

    Passengers' comfort 'takes flight'

    Saturday, June 2 2018 8:59 AM EDT2018-06-02 12:59:12 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    No legroom, smaller seats, bad food…we’ve all heard the complaints, but the airlines are now working to create a healthier in-flight experience, adding things like organic food, in-flight exercise videos, even brain wave monitors to help with jet lag.

    No legroom, smaller seats, bad food…we’ve all heard the complaints, but the airlines are now working to create a healthier in-flight experience, adding things like organic food, in-flight exercise videos, even brain wave monitors to help with jet lag.

  • INFOGRAPHIC: 3 On Your Side gets result$ for Arizona's Family

    INFOGRAPHIC: 3 On Your Side gets result$ for Arizona's Family

    Friday, June 1 2018 1:15 AM EDT2018-06-01 05:15:07 GMT
    (Source: Shane Morris via 123RF)(Source: Shane Morris via 123RF)
    (Source: Shane Morris via 123RF)(Source: Shane Morris via 123RF)

    Gary Harper and the 3 On Your Side team work tirelessly on behalf of Arizonans who, for one reason or another, have lost money -- sometimes lots of money. That diligence pays off -- literally -- in a big way.

    Gary Harper and the 3 On Your Side team work tirelessly on behalf of Arizonans who, for one reason or another, have lost money -- sometimes lots of money. That diligence pays off -- literally -- in a big way.

  • Waddell man cancels flight, wants reimbursement

    Waddell man cancels flight, wants reimbursement

    Thursday, May 31 2018 10:39 AM EDT2018-05-31 14:39:58 GMT
    (Source: 3TV/CBS 5)A Waddell man booked a flight on a major airline, but due to circumstances beyond his control, he had to cancel one of his flights.(Source: 3TV/CBS 5)A Waddell man booked a flight on a major airline, but due to circumstances beyond his control, he had to cancel one of his flights.
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    A Waddell man booked a flight on a major airline, but due to circumstances beyond his control, he had to cancel one of his flights.

    A Waddell man booked a flight on a major airline, but due to circumstances beyond his control, he had to cancel one of his flights.

  • Phoenix man says Carfax erroneously labeled truck with 'damage'

    Phoenix man says Carfax erroneously labeled truck with 'damage'

    Wednesday, May 30 2018 4:24 PM EDT2018-05-30 20:24:00 GMT
    (Source: 3TV/CBS 5/Carfax)(Source: 3TV/CBS 5/Carfax)

    A Phoenix man is blaming Carfax for trouble selling his truck. 

    A Phoenix man is blaming Carfax for trouble selling his truck. 

  • Consumer Reports' recalls for May

    Consumer Reports' recalls for May

    Friday, May 25 2018 11:56 PM EDT2018-05-26 03:56:10 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    From autos to chainsaws, recalls you should know about.

    From autos to chainsaws, recalls you should know about.

  • Mesa man discovers fake lottery

    Mesa man discovers fake lottery

    Friday, May 25 2018 2:57 PM EDT2018-05-25 18:57:19 GMT
    Marlow Krien says he got a letter in the mail saying he won a lottery and had to cash a check. (Source: 3TV)Marlow Krien says he got a letter in the mail saying he won a lottery and had to cash a check. (Source: 3TV)
    Marlow Krien says he got a letter in the mail saying he won a lottery and had to cash a check. (Source: 3TV)Marlow Krien says he got a letter in the mail saying he won a lottery and had to cash a check. (Source: 3TV)

    A Mesa man received a check in the mail saying he had won a lottery but he was suspicious about it.

    A Mesa man received a check in the mail saying he had won a lottery but he was suspicious about it.

  • Fake contractor runs from 3 On Your Side after taking $21,000 from consumer

    Fake contractor runs from 3 On Your Side after taking $21,000 from consumer

    Thursday, May 24 2018 12:22 PM EDT2018-05-24 16:22:00 GMT

    A Scottsdale woman trying to improve her home’s curb appeal doled out a lot of money for a project. But in the end, the fake contractor she hired kept the $21,000 and vanished. 

    A Scottsdale woman trying to improve her home’s curb appeal doled out a lot of money for a project. But in the end, the fake contractor she hired kept the $21,000 and vanished. 

  • Mesa woman and relative looking for vacation refund after serious accident

    Mesa woman and relative looking for vacation refund after serious accident

    Wednesday, May 23 2018 1:58 PM EDT2018-05-23 17:58:38 GMT
    Anna Bliss said she bought travel insurance and when she canceled her trip, she was expecting a full refund but hasn't gotten it. (Source: 3TV/CBS 5)Anna Bliss said she bought travel insurance and when she canceled her trip, she was expecting a full refund but hasn't gotten it. (Source: 3TV/CBS 5)
    Anna Bliss said she bought travel insurance and when she canceled her trip, she was expecting a full refund but hasn't gotten it. (Source: 3TV/CBS 5)Anna Bliss said she bought travel insurance and when she canceled her trip, she was expecting a full refund but hasn't gotten it. (Source: 3TV/CBS 5)

    The woman says she has travel insurance and believes she should get a full refund.

    The woman says she has travel insurance and believes she should get a full refund.

  • Phoenix-area woman scammed out of $2,100 in 'Pet Scam'

    Phoenix-area woman scammed out of $2,100 in 'Pet Scam'

    Tuesday, May 22 2018 1:03 PM EDT2018-05-22 17:03:17 GMT
    Mackenzie Umpleby went online to look for a new dog and got scammed. (Source: 3TV)Mackenzie Umpleby went online to look for a new dog and got scammed. (Source: 3TV)
    Mackenzie Umpleby went online to look for a new dog and got scammed. (Source: 3TV)Mackenzie Umpleby went online to look for a new dog and got scammed. (Source: 3TV)

    A woman thought she was buying a German shepherd puppy but ended up getting scammed.

    A woman thought she was buying a German shepherd puppy but ended up getting scammed.

  • Adults are now 'banking' on allowance

    Adults are now 'banking' on allowance

    Saturday, May 19 2018 1:20 PM EDT2018-05-19 17:20:10 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Money is no game to Brandon and Amiyrah Martin. Two of their three children get allowance, but they’re not the only ones pocketing it. The couple also sets money aside for the adults in the house. They call it their ‘fun money.’

    Money is no game to Brandon and Amiyrah Martin. Two of their three children get allowance, but they’re not the only ones pocketing it. The couple also sets money aside for the adults in the house. They call it their ‘fun money.’

  • Are 'vacation loans' really worth it?

    Are 'vacation loans' really worth it?

    Friday, May 18 2018 12:30 AM EDT2018-05-18 04:30:12 GMT
    New loan companies aim to make travel more accessible. (Source: 3TV)New loan companies aim to make travel more accessible. (Source: 3TV)
    new loan companies aim to make travel more accessible. (Source: 3TV)new loan companies aim to make travel more accessible. (Source: 3TV)

    Trip loans can be dicey, so be careful.

    Trip loans can be dicey, so be careful.

  • Phoenix-area woman fights 'puzzling' billing issue

    Phoenix-area woman fights 'puzzling' billing issue

    Thursday, May 17 2018 10:24 AM EDT2018-05-17 14:24:21 GMT
    A woman said she kept getting billed by CenturyLiink even though she canceled the service. (Source: 3TV)A woman said she kept getting billed by CenturyLiink even though she canceled the service. (Source: 3TV)
    A woman said she kept getting billed by CenturyLiink even though she canceled the service. (Source: 3TV)A woman said she kept getting billed by CenturyLiink even though she canceled the service. (Source: 3TV)

    Even with her service canceled, she says CenturyLink continues to bill her for hundreds of dollars and she can't understand why.

    Even with her service canceled, she says CenturyLink continues to bill her for hundreds of dollars and she can't understand why.

  • ADOT says new voluntary travel IDs will save you headaches

    ADOT says new voluntary travel IDs will save you headaches

    Tuesday, May 15 2018 2:37 PM EDT2018-05-15 18:37:49 GMT
    If you don't have the voluntary travel ID by October 1, of 2020, you won't be able to get through TSA checkpoints. (Source: 3TV)If you don't have the voluntary travel ID by October 1, of 2020, you won't be able to get through TSA checkpoints. (Source: 3TV)
    If you don't have the voluntary travel ID by October 1, of 2020, you won't be able to get through TSA checkpoints. (Source: 3TV)If you don't have the voluntary travel ID by October 1, of 2020, you won't be able to get through TSA checkpoints. (Source: 3TV)

    Traveling could be a huge pain if you don't have the voluntary travel ID by October 1, of 2020.

    Traveling could be a huge pain if you don't have the voluntary travel ID by October 1, of 2020.

  • Tipping has really changed over the years

    Tipping has really changed over the years

    Saturday, May 12 2018 2:15 AM EDT2018-05-12 06:15:13 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    By now, you’re probably used to tipping by tablet. You know, when it comes time to pay a bill and you swipe your card into a tablet to settle up and then a range of suggested tips is presented. The practice is common everywhere from restaurants to hair salons, taxi cabs to coffee shops. And now, that’s not all.

    By now, you’re probably used to tipping by tablet. You know, when it comes time to pay a bill and you swipe your card into a tablet to settle up and then a range of suggested tips is presented. The practice is common everywhere from restaurants to hair salons, taxi cabs to coffee shops. And now, that’s not all.

  • Can you be hacked? Absolutely!

    Can you be hacked? Absolutely!

    Friday, May 11 2018 12:49 AM EDT2018-05-11 04:49:24 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Data breaches seem to be happening more frequently than ever. But just because you don't think you're personally affected, you may want to think again.

    Data breaches seem to be happening more frequently than ever. But just because you don't think you're personally affected, you may want to think again.

  • Phoenix couple wants refund for cancelled vacation

    Phoenix couple wants refund for cancelled vacation

    Thursday, May 10 2018 3:08 PM EDT2018-05-10 19:08:14 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    A Phoenix couple says it was a simple telemarketing call they wish they would have never answered, now they just want their money back for something they say they just can't use.

    A Phoenix couple says it was a simple telemarketing call they wish they would have never answered, now they just want their money back for something they say they just can't use.

  • 3 On Your Side

    3OYS updates: Angst over 6-year-old dismissed ticket and latest on 2 fake contractors

    3OYS updates: Angst over 6-year-old dismissed ticket and latest on 2 fake contractors

    Wednesday, May 9 2018 4:55 PM EDT2018-05-09 20:55:53 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    We have new information about three 3 On Your Side stories, including updates on two fake contractors.

    We have new information about three 3 On Your Side stories, including updates on two fake contractors.

  • UPDATE: Senior citizen finally gets $300 Visa card

    UPDATE: Senior citizen finally gets $300 Visa card

    Tuesday, May 8 2018 10:15 AM EDT2018-05-08 14:15:30 GMT
    Elizabeth Dehler finally got her $300 Visa gift card. (Source: 3TV)Elizabeth Dehler finally got her $300 Visa gift card. (Source: 3TV)
    Elizabeth Dehler finally got her $300 Visa gift card. (Source: 3TV)Elizabeth Dehler finally got her $300 Visa gift card. (Source: 3TV)

    A homeowner says Cox promised her $300 for signing up. However, four months later, she doesn't have it.

    A homeowner says Cox promised her $300 for signing up. However, four months later, she doesn't have it.

  • 3 On Your Side

    Best bargains during month of May

    Best bargains during month of May

    Saturday, May 5 2018 1:38 AM EDT2018-05-05 05:38:19 GMT

    Looking for a new mattress? This is the month to buy.

    Looking for a new mattress? This is the month to buy.

  • 3 On Your Side

    College student says she was hacked and 'held hostage'

    College student says she was hacked and 'held hostage'

    Friday, May 4 2018 2:27 PM EDT2018-05-04 18:27:14 GMT
    Kristen O'Neall says her life her has been taken over. And, it all started when someone hacked her smartphone. (Source: 3TV/CBS 5)Kristen O'Neall says her life her has been taken over. And, it all started when someone hacked her smartphone. (Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Smartphones are something most of us use for just about everything these days. Many people store all kinds private and personal information as well. But just because you have a password on your Smartphone doesn’t mean it’s secure.

    Smartphones are something most of us use for just about everything these days. Many people store all kinds private and personal information as well. But just because you have a password on your Smartphone doesn’t mean it’s secure.

  • 3 On Your Side

    Cabinet company ships 'warped' doors

    Cabinet company ships 'warped' doors

    Thursday, May 3 2018 1:07 PM EDT2018-05-03 17:07:44 GMT
    Kendra Sollars bought cabinet doors online but wasn't happen what she got in the mail. (Source: 3TV)Kendra Sollars bought cabinet doors online but wasn't happen what she got in the mail. (Source: 3TV)

    "I just need my money back because I know they can't deliver on the product that they advertise," a Valley woman said.

    "I just need my money back because I know they can't deliver on the product that they advertise," a Valley woman said.

  • 3 On Your Side

    Phoenix-area woman fights mysterious Windy City traffic citations

    Phoenix-area woman fights mysterious Windy City traffic citations

    Wednesday, May 2 2018 5:08 AM EDT2018-05-02 09:08:01 GMT
    Sheryl Troop called 3 On Your Side for help with tickets for a car she didn't own anymore. (Source: 3TV)Sheryl Troop called 3 On Your Side for help with tickets for a car she didn't own anymore. (Source: 3TV)

    A woman just moved from Chicago and said the City hit her with a couple of tickets on a car she had already sold.

    A woman just moved from Chicago and said the City hit her with a couple of tickets on a car she had already sold.

  • 3 On Your Side recoups $8K during April

    3 On Your Side recoups $8K during April

    Tuesday, May 1 2018 12:27 AM EDT2018-05-01 04:27:04 GMT
    3 On Your Side was able to help quite a few people get money back during the month of April. (Source: 3TV)3 On Your Side was able to help quite a few people get money back during the month of April. (Source: 3TV)
    3 On Your Side was able to help quite a few people get money back during the month of April. (Source: 3TV)3 On Your Side was able to help quite a few people get money back during the month of April. (Source: 3TV)

    3 On Your Side is up to $68,000 so far this year.

    3 On Your Side is up to $68,000 so far this year.

  • 3 On Your Side

    Phoenix woman disputes large 'bundle package' bill

    Phoenix woman disputes large 'bundle package' bill

    Thursday, April 26 2018 10:53 PM EDT2018-04-27 02:53:04 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    With a stack of paperwork from AT&T, Glenance Garey can't make sense out the big bill she keeps getting from them.

    With a stack of paperwork from AT&T, Glenance Garey can't make sense out the big bill she keeps getting from them.

  • 3 On Your Side

    Making dollars and 'sense' for summer travel

    Making dollars and 'sense' for summer travel

    Thursday, April 26 2018 12:30 AM EDT2018-04-26 04:30:06 GMT
    Planning for summer travel is underway and there are somethings to remember to keep costs low. (Source: 3TV)Planning for summer travel is underway and there are somethings to remember to keep costs low. (Source: 3TV)
    Planning for summer travel is underway and there are somethings to remember to keep costs low. (Source: 3TV/CBS 5)Planning for summer travel is underway and there are somethings to remember to keep costs low. (Source: 3TV/CBS 5)

    Now is the time to prepare for the summer vacation season so 3 On Your Side stresses to plan ahead.

    Now is the time to prepare for the summer vacation season so 3 On Your Side stresses to plan ahead.

  • 3 On Your Side

    Senior citizen waiting for $300 prepaid card from Cox

    Senior citizen waiting for $300 prepaid card from Cox

    Wednesday, April 25 2018 2:36 AM EDT2018-04-25 06:36:33 GMT
    Elizabeth Dehler and his son they were promised a $300 gift card from Cox and it still hasn't arrived. (Source: 3TV)Elizabeth Dehler and his son they were promised a $300 gift card from Cox and it still hasn't arrived. (Source: 3TV)

    A Cox customer says she wants the company to live up to it's $300 promise.

    A Cox customer says she wants the company to live up to it's $300 promise.

  • 3 On Your Side

    WARNING: Your debit and credit card can be 'cloned'

    WARNING: Your debit and credit card can be 'cloned'

    Wednesday, April 25 2018 1:01 AM EDT2018-04-25 05:01:50 GMT
    Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV/CBS 5 News)Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV/CBS 5 News)

    Fraudulent activity happens all the time through "cloned" cards.

    Fraudulent activity happens all the time through "cloned" cards.

  • VIDEO: Tips to finance your car purchase

    VIDEO: Tips to finance your car purchase

    There are many misconceptions when it comes to getting your new car financed. Gary Harper tells us how to navigate your purchase.

    There are many misconceptions when it comes to getting your new car financed. Gary Harper tells us how to navigate your purchase.

  • 3 On Your Side

    El Mirage wants fee paid for dismissed ticket

    El Mirage wants fee paid for dismissed ticket

    Friday, April 20 2018 12:52 PM EDT2018-04-20 16:52:07 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    A photo radar ticket was dismissed because a car was registered to a West Valley man who wasn't driving, someone else was. So the ticket was tossed in 2012. Still, the City of El mirage wants its $144 and officials say they have every right to collect.

    A photo radar ticket was dismissed because a car was registered to a West Valley man who wasn't driving, someone else was. So the ticket was tossed in 2012. Still, the City of El mirage wants its $144 and officials say they have every right to collect.

  • 3 On Your Side

    Woman's account wiped out by 'cloned' card

    Woman's account wiped out by 'cloned' card

    Thursday, April 19 2018 11:42 AM EDT2018-04-19 15:42:04 GMT
    Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV)Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV)
    Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV)Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV)

    Sierra Gosnell said her account got wiped out by a crook and was having trouble getting the money back so that she could pay the rent.

    Sierra Gosnell said her account got wiped out by a crook and was having trouble getting the money back so that she could pay the rent.

  • 3 On Your Side

    Some customers complain their APS bills are 'shocking'

    Some customers complain their APS bills are 'shocking'

    Wednesday, April 18 2018 12:35 AM EDT2018-04-18 04:35:06 GMT
    (Source: Stacey Champion's Chang.org petition)(Source: Stacey Champion's Chang.org petition)
    (Source: Stacey Champion's Chang.org petition)(Source: Stacey Champion's Chang.org petition)

    A Valley woman is leading thousands of APS customers in a demand for action in the wake of a rake hike and change in service plans that some say have caused their monthly electric bills to skyrocket.

    A Valley woman is leading thousands of APS customers in a demand for action in the wake of a rake hike and change in service plans that some say have caused their monthly electric bills to skyrocket.

  • 3 On Your Side

    Woman sent to collections for a $1,400 she doesn't owe

    Woman sent to collections for a $1,400 she doesn't owe

    Tuesday, April 17 2018 12:27 AM EDT2018-04-17 04:27:07 GMT
    Judie DeLong said she was sent to a debt collector for a bill she didn't owe. (Source: 3TV)Judie DeLong said she was sent to a debt collector for a bill she didn't owe. (Source: 3TV)
    Judie DeLong said she was sent to a debt collector for a bill she didn't owe. (Source: 3TV)Judie DeLong said she was sent to a debt collector for a bill she didn't owe. (Source: 3TV)

    Woman says her credit score dropped 200 points because of erroneous bill.

    Woman says her credit score dropped 200 points because of erroneous bill.

  • 3 On Your Side

    Cutting the cord? Streaming may or may not be for you

    Cutting the cord? Streaming may or may not be for you

    Saturday, April 14 2018 1:10 AM EDT2018-04-14 05:10:09 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    The pros and cons of streaming your TV programming.

    The pros and cons of streaming your TV programming.

  • 3 On Your Side

    Mesa man learns 'costly' lesson in reviewing bills

    Mesa man learns 'costly' lesson in reviewing bills

    Friday, April 13 2018 3:50 PM EDT2018-04-13 19:50:53 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Valley man learns 'costly' lesson in reviewing bills

    Valley man learns 'costly' lesson in reviewing bills

  • 3 On Your Side

    Real estate selling secrets

    Real estate selling secrets

    Thursday, April 12 2018 2:25 PM EDT2018-04-12 18:25:52 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Lois Bunger says she is eager to sell her Glendale home. “It's a very good time. A quick sale obviously is the desire of every seller."

    Lois Bunger says she is eager to sell her Glendale home. “It's a very good time. A quick sale obviously is the desire of every seller."

  • 3 On Your Side

    UPDATE: Banks find man's missing $1,000

    UPDATE: Banks find man's missing $1,000

    Wednesday, April 11 2018 12:30 AM EDT2018-04-11 04:30:06 GMT
    Phil McKenna got his $1,000 returned back to him after problem with a money transfer. (Source: 3TV)Phil McKenna got his $1,000 returned back to him after problem with a money transfer. (Source: 3TV)
    Phil McKenna got his $1,000 returned back to him after problem with a money transfer. (Source: 3TV)Phil McKenna got his $1,000 returned back to him after problem with a money transfer. (Source: 3TV)

    After mistyping his bank account number by one digit, a simple money transfer turned into a fiasco.

    After mistyping his bank account number by one digit, a simple money transfer turned into a fiasco.

  • 3 On Your Side

    Enterprise Rent-A-Car bills man $2,700 for mystery damage

    Enterprise Rent-A-Car bills man $2,700 for mystery damage

    Tuesday, April 10 2018 12:30 AM EDT2018-04-10 04:30:08 GMT
    Steve Gaffney said he got a bill from Enterprise over damage he didn't cause. (Source: 3TV)Steve Gaffney said he got a bill from Enterprise over damage he didn't cause. (Source: 3TV)
    Gaffney said he got a bill from Enterprise over damage he didn't cause. (Source: 3TV)Gaffney said he got a bill from Enterprise over damage he didn't cause. (Source: 3TV)

    Man says he returned rental truck in as good or better shape as when he picked it up.

    Man says he returned rental truck in as good or better shape as when he picked it up.

  • 3 On Your Side

    The best deals in April

    The best deals in April

    Saturday, April 7 2018 12:27 PM EDT2018-04-07 16:27:58 GMT

    Vacuums are just one consumer product to purchase during the month of April.

    Vacuums are just one consumer product to purchase during the month of April.

  • 3 On Your Side

    Auto body shop has Phoenix area man's car for 2 years

    Auto body shop has Phoenix area man's car for 2 years

    Friday, April 6 2018 7:19 AM EDT2018-04-06 11:19:44 GMT
    Gabe Betancourt says an auto body shop in Glendale has had his car for more than two years. (Source: 3TV)Gabe Betancourt says an auto body shop in Glendale has had his car for more than two years. (Source: 3TV)

    And, even though the man says he's almost paid for the job in full, he still doesn't have his car.

    And, even though the man says he's almost paid for the job in full, he still doesn't have his car.

  • 3 On Your Side

    Real Estate: Upgrades to sell your house

    Real Estate: Upgrades to sell your house

    Thursday, April 5 2018 4:43 PM EDT2018-04-05 20:43:25 GMT
    The real estate market in the Valley has really bounced back. If you are considering putting your home on the market, there are some smart updates that will give you a good return on your investment. (Source: 3TV/CBS 5)The real estate market in the Valley has really bounced back. If you are considering putting your home on the market, there are some smart updates that will give you a good return on your investment. (Source: 3TV/CBS 5)

    The real estate market in the valley has really bounced back. If you are considering putting your home on the market, there are some smart updates that will give you a good return on your investment.

    The real estate market in the valley has really bounced back. If you are considering putting your home on the market, there are some smart updates that will give you a good return on your investment.

  • 3 On Your Side

    Update: Litchfield Park homeowner finally gets $800 refund

    Update: Litchfield Park homeowner finally gets $800 refund

    Wednesday, April 4 2018 12:35 AM EDT2018-04-04 04:35:07 GMT
    Janet Allen said she finally got her $800 refunded. (Source: 3TV)Janet Allen said she finally got her $800 refunded. (Source: 3TV)
    Janet Allen said she finally got her $800 refunded. (Source: 3TV)Janet Allen said she finally got her $800 refunded. (Source: 3TV)

    A homeowner in Litchfield Park wanted a security gate and paid half up front but the job was never even started. Then 3 On Your Side stepped in to help make things right.

    A homeowner in Litchfield Park wanted a security gate and paid half up front but the job was never even started. Then 3 On Your Side stepped in to help make things right.

  • 3 On Your Side

    UPDATE: 'Good Samaritan' businessman helps ripped-off homeowner

    UPDATE: 'Good Samaritan' businessman helps ripped-off homeowner

    Tuesday, April 3 2018 12:30 AM EDT2018-04-03 04:30:09 GMT
    Ronna Haak got a new garage door thanks to 3 On Your Side and A1 Garage Door Service. (Source: 3TV)Ronna Haak got a new garage door thanks to 3 On Your Side and A1 Garage Door Service. (Source: 3TV)
    Ronna Haak got a new garage door thanks to 3 On Your Side and A1 Garage Door Service. (Source: 3TV)Ronna Haak got a new garage door thanks to 3 On Your Side and A1 Garage Door Service. (Source: 3TV)

    When a homeowner was ripped-off trying to have a garage door installed, a licensed and legitimate garage door company made things right. 

    When a homeowner was ripped-off trying to have a garage door installed, a licensed and legitimate garage door company made things right. 

  • 3 On Your Side

    Annoying 'pop-up' ads continue

    Annoying 'pop-up' ads continue

    Saturday, March 31 2018 12:57 AM EDT2018-03-31 04:57:56 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Ever been surfing online using your mobile phone and then -- “whammo” -- you’re interrupted by a pop-up ad? Experts tell us clicking on some might actually be risky.

    Ever been surfing online using your mobile phone and then -- “whammo” -- you’re interrupted by a pop-up ad? Experts tell us clicking on some might actually be risky.

  • 3 On Your Side

    3 On Your Side has huge results for March

    3 On Your Side has huge results for March

    Friday, March 30 2018 3:51 PM EDT2018-03-30 19:51:40 GMT
    3 On Your Side saved viewers more than $41,536 in March.3 On Your Side saved viewers more than $41,536 in March.

    3 On Your Side recoups or saves more than $41K for viewers in March.

    3 On Your Side recoups or saves more than $41K for viewers in March.

  • 3 On Your Side

    Phoenix area man loses $1,000 after mistyping bank account number

    Phoenix area man loses $1,000 after mistyping bank account number

    Thursday, March 29 2018 12:59 PM EDT2018-03-29 16:59:34 GMT
    Phil McKenna said he missed a number on his bank account when transferring money and doesn't know where the cash went. (Source: 3TV)Phil McKenna said he missed a number on his bank account when transferring money and doesn't know where the cash went. (Source: 3TV)

    A bank customer forgot one digit of his account number while transferring funds and his money vanished.

    A bank customer forgot one digit of his account number while transferring funds and his money vanished.

  • 3 On Your Side

    Phoenix area sees a significant real estate rebound

    Phoenix area sees a significant real estate rebound

    Wednesday, March 28 2018 10:19 AM EDT2018-03-28 14:19:14 GMT
    The Phoenix real estate market has officially taken off. (Source: 3TV)The Phoenix real estate market has officially taken off. (Source: 3TV)

    The Phoenix real estate market has officially taken off.

    The Phoenix real estate market has officially taken off.

  • 3 On Your Side

    Scottsdale homeowner has $169 dispute with Groupon

    Scottsdale homeowner has $169 dispute with Groupon

    Tuesday, March 27 2018 1:49 AM EDT2018-03-27 05:49:49 GMT
    Valley homeowner has dispute with Groupon. (Source: 3TV/ CBS 5 News)Valley homeowner has dispute with Groupon. (Source: 3TV/ CBS 5 News)

    Valley homeowner has $169 dispute with Groupon

    Valley homeowner has $169 dispute with Groupon

  • 3 On Your Side

    Consumer Reports March recalls

    Consumer Reports March recalls

    Saturday, March 24 2018 12:30 AM EDT2018-03-24 04:30:09 GMT
    Some products were recalled during the month of March. (Source: 3TV)Some products were recalled during the month of March. (Source: 3TV)
    Some products were recalled during the month of March. (Source: 3TV)Some products were recalled during the month of March. (Source: 3TV)

    There have been several recalls during the month of March consumers should know about.

    There have been several recalls during the month of March consumers should know about.

  • 3 On Your Side

    Welding company vanishes with Litchfield Park homeowner's $800

    Welding company vanishes with Litchfield Park homeowner's $800

    Thursday, March 22 2018 11:06 PM EDT2018-03-23 03:06:58 GMT
    "I wanted a gate that would open to give me extra security,” said Janet Allen. (Source: 3TV/CBS 5)"I wanted a gate that would open to give me extra security,” said Janet Allen. (Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Fake contractor keeps saying, "The check is in the mail."

    Fake contractor keeps saying, "The check is in the mail."

  • 3 On Your Side

    How to avoid getting ripped off buying a used car

    How to avoid getting ripped off buying a used car

    Wednesday, March 21 2018 9:00 PM EDT2018-03-22 01:00:34 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Single mom buys used car only to find out the seller secretly took out a title loan prior to selling the vehicle. 

    Single mom buys used car only to find out the seller secretly took out a title loan prior to selling the vehicle. 

  • 3 On Your Side

    Mortgage company threatens foreclosure for 'missed' payments

    Mortgage company threatens foreclosure for 'missed' payments

    Wednesday, March 21 2018 12:48 PM EDT2018-03-21 16:48:22 GMT
    Edwin Valrey-Jung said he was making his mortgage payments but the mortgage company said he wasn't getting them. (Source: 3TV)Edwin Valrey-Jung said he was making his mortgage payments but the mortgage company said he wasn't getting them. (Source: 3TV)
    Edwin Valrey-Jung said he was making his mortgage payments but the mortgage company said he wasn't getting them. (Source: 3TV/CBS 5)Edwin Valrey-Jung said he was making his mortgage payments but the mortgage company said he wasn't getting them. (Source: 3TV/CBS 5)

    The homeowner spent countless hours on the phone with the mortgage company trying to clear this mess up but got nowhere so he called 3 On Your Side.

    The homeowner spent countless hours on the phone with the mortgage company trying to clear this mess up but got nowhere so he called 3 On Your Side.

  • 3 On Your Side

    Update: Valley homeowner released from 20-year solar contract

    Update: Valley homeowner released from 20-year solar contract

    Monday, March 19 2018 11:42 PM EDT2018-03-20 03:42:05 GMT
    Rachel Woolley's long ordeal with solar power has ended. (Source: 3TV/CBS 5 News)Rachel Woolley's long ordeal with solar power has ended. (Source: 3TV/CBS 5 News)
    Rachel Woolley's long ordeal with solar power has ended. (Source: 3TV/CBS 5 News)Rachel Woolley's long ordeal with solar power has ended. (Source: 3TV/CBS 5 News)

    Update: Valley homeowner released from 20-year solar contract

    Update: Valley homeowner released from 20-year solar contract

  • 3 On Your Side

    'E-Restaurants' becoming more popular

    'E-Restaurants' becoming more popular

    Friday, March 16 2018 11:19 PM EDT2018-03-17 03:19:17 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    The sights and sounds of a restaurant kitchen. But this isn’t a traditional restaurant. The food can only be ordered online.

    The sights and sounds of a restaurant kitchen. But this isn’t a traditional restaurant. The food can only be ordered online.

  • 3 On Your Side

    Update: Painting company steps up to help Goodyear homeowner

    Update: Painting company steps up to help Goodyear homeowner

    Friday, March 16 2018 3:40 AM EDT2018-03-16 07:40:48 GMT
    Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5)Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5)

    It was last February when 3 On Your Side aired a news report about a Valley homeowner, but since that report, a licensed and legitimate contractor was watching and wanted to do something special for someone he's never met.

    It was last February when 3 On Your Side aired a news report about a Valley homeowner, but since that report, a licensed and legitimate contractor was watching and wanted to do something special for someone he's never met.

  • UPDATE!

    Glendale woman 'revved up' over $2,000 auto repair bill, shop owner responds

    Glendale woman 'revved up' over $2,000 auto repair bill, shop owner responds

    Thursday, March 15 2018 8:48 PM EDT2018-03-16 00:48:36 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Diane Apodaca says between sporting events and school activities, she's constantly driving her kids around.

    Diane Apodaca says between sporting events and school activities, she's constantly driving her kids around.

  • 3 On Your Side

    Phoenix-area homeowner says garage door company took off with $500

    Phoenix-area homeowner says garage door company took off with $500

    Thursday, March 15 2018 12:49 AM EDT2018-03-15 04:49:43 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Homeowner says after writing check for $500, the garage door company never returned.

    Homeowner says after writing check for $500, the garage door company never returned.

  • 3 On Your Side

    3 On Your Side: 2018 Tax Tips

    3 On Your Side: 2018 Tax Tips

    Wednesday, March 14 2018 3:43 AM EDT2018-03-14 07:43:14 GMT
    Time to crunch numbers and get your taxes done. (Source: 3TV/CBS 5 News)Time to crunch numbers and get your taxes done. (Source: 3TV/CBS 5 News)

    It's that time of year again, tax time! 

    It's that time of year again, tax time! 

  • 3 On Your Side

    Phoenix area residents get suspicious solicitation

    Phoenix area residents get suspicious solicitation

    Tuesday, March 13 2018 5:18 PM EDT2018-03-13 21:18:38 GMT
    David Heim received a flyer on his door advertising attorney services. (Source: 3TV)David Heim received a flyer on his door advertising attorney services. (Source: 3TV)

    An East Valley homeowner got suspicious when he found a flyer on his front door advertising attorney services so he called 3 On Your Side.

    An East Valley homeowner got suspicious when he found a flyer on his front door advertising attorney services so he called 3 On Your Side.

  • 3 On Your Side

    Alert: Review credit card offers before accepting

    Alert: Review credit card offers before accepting

    Saturday, March 10 2018 1:39 AM EST2018-03-10 06:39:15 GMT

    Different credit cards offer different perks.

    Different credit cards offer different perks.

  • 3OYS

    Arizona AG settles with GM for $6.2 Million

    Arizona AG settles with GM for $6.2 Million

    Thursday, March 8 2018 8:14 AM EST2018-03-08 13:14:44 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

     About 33,000 Arizona residents who own General Motors vehicles will share up to $6.2 million as part of an ignition switch-related settlement with the automobile company.

     About 33,000 Arizona residents who own General Motors vehicles will share up to $6.2 million as part of an ignition switch-related settlement with the automobile company.

  • 3 On Your Side

    Several homeowners say they were duped by fake contractor

    Several homeowners say they were duped by fake contractor

    Wednesday, March 7 2018 9:06 PM EST2018-03-08 02:06:04 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    One homeowner says she gave fake contractor $16,500. 

    One homeowner says she gave fake contractor $16,500. 

  • 3 On Your Side

    Alert: New APS rate plans

    Alert: New APS rate plans

    Monday, March 5 2018 9:36 PM EST2018-03-06 02:36:07 GMT
    APS logo. (Source: APS)APS logo. (Source: APS)

    Alert: New APS rate plans

    Alert: New APS rate plans

  • 3 On Your Side

    Best consumer deals in March

    Best consumer deals in March

    Saturday, March 3 2018 12:16 AM EST2018-03-03 05:16:04 GMT
    March is a great month to buy a handful of items, according to Consumer Reports. (Source: 3TV)March is a great month to buy a handful of items, according to Consumer Reports. (Source: 3TV)

    March is just getting underway and there are deals to be had during this month.

    March is just getting underway and there are deals to be had during this month.

  • 3 On Your Side

    3 On Your Side convinces handyman to return more money

    3 On Your Side convinces handyman to return more money

    Friday, March 2 2018 12:37 AM EST2018-03-02 05:37:50 GMT
    Abe ShepherdAbe Shepherd
    Abe ShepherdAbe Shepherd

    Cheryl Bares is all smiles these days and says she owes it all to 3 On Your Side. "I didn't believe it until I had the money in my hand,” Bares said. “If it wasn't for Gary Harper and Channel 3, there is no way I would have seen that money."

    Cheryl Bares is all smiles these days and says she owes it all to 3 On Your Side. "I didn't believe it until I had the money in my hand,” Bares said. “If it wasn't for Gary Harper and Channel 3, there is no way I would have seen that money."

  • 3 On Your Side

    3 On Your Side recovers nearly $7K for viewers during February

    3 On Your Side recovers nearly $7K for viewers during February

    Wednesday, February 28 2018 10:33 PM EST2018-03-01 03:33:34 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    3 On Your Side recovered $7K for February.

    3 On Your Side recovered $7K for February.

  • 3 On Your Side

    Are Facebook quizzes safe?

    Are Facebook quizzes safe?

    Tuesday, February 27 2018 11:57 PM EST2018-02-28 04:57:37 GMT
    Experts say answering a personality test or taking a friend comparison quiz could be a trap by a hacker looking to grab as much information about you as they can. (Source: 3TV)Experts say answering a personality test or taking a friend comparison quiz could be a trap by a hacker looking to grab as much information about you as they can. (Source: 3TV)

    Answering a personality test or taking a friend comparison quiz could be a trap by a hacker looking to grab as much information about you as they can.

    Answering a personality test or taking a friend comparison quiz could be a trap by a hacker looking to grab as much information about you as they can.

  • 3 On Your Side

    Ex-con poses as real contractor; takes nearly $30K

    Ex-con poses as real contractor; takes nearly $30K

    Tuesday, February 27 2018 12:11 AM EST2018-02-27 05:11:03 GMT
    A Glendale man hired Kendall "Mitch" Cole and is now out $30,000. (Source: 3TV)A Glendale man hired Kendall "Mitch" Cole and is now out $30,000. (Source: 3TV)

    A Glendale man said he wrote out several checks totaling around $30,000 for both projects and although the ex-con did do the tile work on the bathrooms, he eventually abandoned the project altogether.

    A Glendale man said he wrote out several checks totaling around $30,000 for both projects and although the ex-con did do the tile work on the bathrooms, he eventually abandoned the project altogether.

  • 3 On Your Side

    Protecting your data from cyber criminals

    Protecting your data from cyber criminals

    Saturday, February 24 2018 12:12 AM EST2018-02-24 05:12:55 GMT

    There are a few simple steps you can take to protect your data.

    There are a few simple steps you can take to protect your data.

  • 3 On Your Side

    Convicted felon returns money following 3OYS investigation

    Convicted felon returns money following 3OYS investigation

    Thursday, February 22 2018 9:46 PM EST2018-02-23 02:46:40 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    A man took $1,200 for handyman work, but never showed up.

    A man took $1,200 for handyman work, but never showed up.

  • 3 On Your Side

    HOA radar gun bill killed

    HOA radar gun bill killed

    Wednesday, February 21 2018 10:47 PM EST2018-02-22 03:47:16 GMT
    A bill that would regulate radar guns when it comes to HOAs isn't going anywhere in the state Legislature. (Source: 3TV)A bill that would regulate radar guns when it comes to HOAs isn't going anywhere in the state Legislature. (Source: 3TV)

    Lawmaker says she'll try getting the bill through another way.

    Lawmaker says she'll try getting the bill through another way.

  • 3 On Your Side

    Homeowners say they were duped out of $160,000 by fake contractor

    Homeowners say they were duped out of $160,000 by fake contractor

    Tuesday, February 20 2018 11:30 PM EST2018-02-21 04:30:18 GMT
    Valerie Falkner and Mathew Bets hired an unlicensed, fake contractor and gave him $160,000. (Source: 3TV)Valerie Falkner and Mathew Bets hired an unlicensed, fake contractor and gave him $160,000. (Source: 3TV)

    And even though the unlicensed contractor was asking for more money, the couple realized all the items he reportedly ordered actually never showed up.

    And even though the unlicensed contractor was asking for more money, the couple realized all the items he reportedly ordered actually never showed up.

  • 3 On Your Side

    Valley homeowner stuck with unfinished stucco job

    Valley homeowner stuck with unfinished stucco job

    Tuesday, February 20 2018 4:04 PM EST2018-02-20 21:04:04 GMT
    3 On Your Side helps when a stucco job stalls. 19 Feb. 2018 (Source: 3TV/CBS 5 News)3 On Your Side helps when a stucco job stalls. 19 Feb. 2018 (Source: 3TV/CBS 5 News)

    Valley homeowner stuck with unfinished stucco job looks to 3 On Your Side for help.

    Valley homeowner stuck with unfinished stucco job looks to 3 On Your Side for help.

  • 3 On Your Side

    Alert: Hack-proof hotel keys

    Alert: Hack-proof hotel keys

    Saturday, February 17 2018 1:04 AM EST2018-02-17 06:04:23 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Dorinda Purvis has a lot to keep track of when she travels. One thing she’s glad she doesn’t have to worry about losing anymore? Her hotel key.

    Dorinda Purvis has a lot to keep track of when she travels. One thing she’s glad she doesn’t have to worry about losing anymore? Her hotel key.

  • 3 On Your Side

    Goodyear homeowner taken for $2,500 in 'door-to-door' scam

    Goodyear homeowner taken for $2,500 in 'door-to-door' scam

    Friday, February 16 2018 10:28 AM EST2018-02-16 15:28:09 GMT
    Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5)Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5)

    If someone knocks on your door out of the clear blue and says they can fix a leaky roof, trim your trees or do any kind of handyman work, then close your door.

    If someone knocks on your door out of the clear blue and says they can fix a leaky roof, trim your trees or do any kind of handyman work, then close your door.

  • 3 On Your Side

    Phoenix businessman 'shocked' over electric bills

    Phoenix businessman 'shocked' over electric bills

    Thursday, February 15 2018 1:58 AM EST2018-02-15 06:58:02 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    A Valley businessman says he's been fighting back and forth with his utility company for a while and he's getting nowhere.

    A Valley businessman says he's been fighting back and forth with his utility company for a while and he's getting nowhere.

  • 3 On Your Side

    Update: Car rental companies hit with $1.85 million verdict

    Update: Car rental companies hit with $1.85 million verdict

    Wednesday, February 14 2018 10:22 PM EST2018-02-15 03:22:19 GMT
    Phoenix Car Rental and Saban's Rent-A-Car will have to fork over $1.85 million. (Source: 3TV)Phoenix Car Rental and Saban's Rent-A-Car will have to fork over $1.85 million. (Source: 3TV)

    In addition to the $1.8 million judgment, the car rental companies must provide a good faith estimate in advance to consumers.

    In addition to the $1.8 million judgment, the car rental companies must provide a good faith estimate in advance to consumers.

  • 3 On Your Side

    UPDATE: Jeep comes through with customer refund

    UPDATE: Jeep comes through with customer refund

    Tuesday, February 13 2018 11:31 PM EST2018-02-14 04:31:05 GMT
    Heather Anderson got her check from Jeep for repairs for her broken headrest. (Source: 3TV)Heather Anderson got her check from Jeep for repairs for her broken headrest. (Source: 3TV)

     A Goodyear woman was having a problem with her Jeep Grand Cherokee and a faulty headrest. 

     A Goodyear woman was having a problem with her Jeep Grand Cherokee and a faulty headrest. 

  • 3 On Your Side

    UPDATE: Legislator wants to crack down on HOAs using radar guns

    UPDATE: Legislator wants to crack down on HOAs using radar guns

    Tuesday, February 13 2018 1:34 AM EST2018-02-13 06:34:19 GMT
    A new bill would outlaw HOAs from using radar guns to enforce speed limits and issuing tickets to homeowners. (Source: 3TV)A new bill would outlaw HOAs from using radar guns to enforce speed limits and issuing tickets to homeowners. (Source: 3TV)

    3 On Your Side exposed HOAs with gated communities using radar guns and issuing speeding tickets to homeowners. As a result, one Arizona lawmaker wants to crack down on the practice.

    3 On Your Side exposed HOAs with gated communities using radar guns and issuing speeding tickets to homeowners. As a result, one Arizona lawmaker wants to crack down on the practice.

  • 3 On Your Side

    Rental scam continues to lure in victims

    Rental scam continues to lure in victims

    Thursday, February 8 2018 7:31 PM EST2018-02-09 00:31:09 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Tania Niblett and her husband want to downsize. So, they recently put their home on the market. "It actually sold in 3 days,” Niblett told 3 On Your Side. “We did some serious remodeling in here."

    Tania Niblett and her husband want to downsize. So, they recently put their home on the market. "It actually sold in 3 days,” Niblett told 3 On Your Side. “We did some serious remodeling in here."

  • 3 On Your Side

    UPDATE: Consumers 'heated' over increased gas bills

    Wednesday, February 7 2018 9:26 PM EST2018-02-08 02:26:37 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Some consumers remain puzzled and upset over their recent gas bill. Many people are saying their gas bills have tripled in price. 

    Some consumers remain puzzled and upset over their recent gas bill. Many people are saying their gas bills have tripled in price. 

  • 3 On Your Side

    Update: Resolution reached in 'House of Horrors'

    Update: Resolution reached in 'House of Horrors'

    Wednesday, February 7 2018 12:08 AM EST2018-02-07 05:08:07 GMT
    Marielyn Almeida said she is happy with the mediation settlement after taking two realtors to court over her "house of horrors." (Source: 3TV)Marielyn Almeida said she is happy with the mediation settlement after taking two realtors to court over her "house of horrors." (Source: 3TV)

    Marielyn Almeida says she is extremely happy with the outcome and 3 On Your Side's involvement.

    Marielyn Almeida says she is extremely happy with the outcome and 3 On Your Side's involvement.

  • 3 On Your Side

    Phoenix area woman sent to collections for cell phone bill she doesn't owe

    Phoenix area woman sent to collections for cell phone bill she doesn't owe

    Monday, February 5 2018 11:23 PM EST2018-02-06 04:23:06 GMT
    Sandi Rowe said she kept getting bills from Spring even though she cancelled her three lines. (Source: 3TV)Sandi Rowe said she kept getting bills from Spring even though she cancelled her three lines. (Source: 3TV)

    A Valley woman switched cell phone carriers and was told the transaction will be seamless. So, why is she in collections now?

    A Valley woman switched cell phone carriers and was told the transaction will be seamless. So, why is she in collections now?

  • 3 On Your Side

    Best consumer deals in February

    Best consumer deals in February

    Friday, February 2 2018 6:04 PM EST2018-02-02 23:04:49 GMT
    February is a good month for certain purchases. 2 Feb. 2018 (Source: ConsumerReports.org)February is a good month for certain purchases. 2 Feb. 2018 (Source: ConsumerReports.org)

    According to Consumer Reports, February is one of the best months to find a deal on mattresses. Depending on the manufacturer and type of mattress, deals can range from 20% to 40% off during February.

    According to Consumer Reports, February is one of the best months to find a deal on mattresses. Depending on the manufacturer and type of mattress, deals can range from 20% to 40% off during February.

  • 3 On Your Side

    Consumers say they're 'heated' over escalating gas bills

    Consumers say they're 'heated' over escalating gas bills

    Thursday, February 1 2018 7:53 PM EST2018-02-02 00:53:21 GMT
    3 On Your Side has received inquiries from viewers wondering why their Southwest Gas bill spiked, even though they believed they weren't using much gas because of the warmer winter weather this season. (Source: 3TV/CBS 5)3 On Your Side has received inquiries from viewers wondering why their Southwest Gas bill spiked, even though they believed they weren't using much gas because of the warmer winter weather this season. (Source: 3TV/CBS 5)

    3 On Your Side has received inquiries from viewers wondering why their Southwest Gas bill spiked, even though they believed they weren't using much gas because of the warmer winter weather this season.

    3 On Your Side has received inquiries from viewers wondering why their Southwest Gas bill spiked, even though they believed they weren't using much gas because of the warmer winter weather this season.

  • 3 On Your Side

    3 On Your Side recoups $11K during January

    3 On Your Side recoups $11K during January

    Wednesday, January 31 2018 10:31 PM EST2018-02-01 03:31:39 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    3 On Your Side recoups $11K for our viewers during January.

    3 On Your Side recoups $11K for our viewers during January.

  • 3 On Your Side

    Update: Solar customer gets refund

    Update: Solar customer gets refund

    Wednesday, January 31 2018 7:19 PM EST2018-02-01 00:19:51 GMT
    Rachel Woolley said she got a check for nearly $1,000 thanks to 3 On Your Side. (Source: 3TV)Rachel Woolley said she got a check for nearly $1,000 thanks to 3 On Your Side. (Source: 3TV)

    When 3 On Your Side contacted Sunrun for an explanation, the company said the woman was simply put on the wrong solar plan.

    When 3 On Your Side contacted Sunrun for an explanation, the company said the woman was simply put on the wrong solar plan.

  • 3 On Your Side

    Fake contractor accused of ripping off his neighbors

    Fake contractor accused of ripping off his neighbors

    Monday, January 29 2018 11:30 PM EST2018-01-30 04:30:23 GMT
    Shaun Brown is a fake contractor who runs that shell company called Stellar Home Solutions. And, as it turns out, Brown is reportedly making his rounds ripping off people. (Source: 3TV)Shaun Brown is a fake contractor who runs that shell company called Stellar Home Solutions. And, as it turns out, Brown is reportedly making his rounds ripping off people. (Source: 3TV)

    Residents in Verrado say they can't believe their own neighbor took their money and abandoned their projects.

    Residents in Verrado say they can't believe their own neighbor took their money and abandoned their projects.

  • New items make the latest Consumer Reports recall list

    New items make the latest Consumer Reports recall list

    Friday, January 26 2018 11:12 PM EST2018-01-27 04:12:49 GMT
    (Source: aquir via 123RF)(Source: aquir via 123RF)

    Vehicle, li-ion laptop batteries, ladders and dishwashers from numerous manufacturers are on the latest Consumer Reports recall list. Do you have any of the affected products?

    Vehicle, li-ion laptop batteries, ladders and dishwashers from numerous manufacturers are on the latest Consumer Reports recall list. Do you have any of the affected products?

  • 3 On Your Side

    Tempe woman says her vehicle unexpectedly burst into flames

    Tempe woman says her vehicle unexpectedly burst into flames

    Friday, January 26 2018 1:18 AM EST2018-01-26 06:18:38 GMT
    A Tempe family says their car unexpectedly caught fire and they want answers from the manufacturer. (Source: Cari McLean)A Tempe family says their car unexpectedly caught fire and they want answers from the manufacturer. (Source: Cari McLean)

    A Tempe family says their car unexpectedly caught fire and they want answers from the manufacturer. However, they say the car maker brushed them off. Fortunately, the family wasn't injured when their Kia Sorrento caught fire.

    A Tempe family says their car unexpectedly caught fire and they want answers from the manufacturer. However, they say the car maker brushed them off. Fortunately, the family wasn't injured when their Kia Sorrento caught fire.

  • 3 On Your Side

    Phoenix family believes mortgage company 'double dipped' $14K

    Phoenix family believes mortgage company 'double dipped' $14K

    Wednesday, January 24 2018 11:30 PM EST2018-01-25 04:30:20 GMT
    Edith Vasquez was handwriting $600 checks to a second lender while more than $600 was being automatically and electronically withdrawn from a mortgage company. (Source: 3TV)Edith Vasquez was handwriting $600 checks to a second lender while more than $600 was being automatically and electronically withdrawn from a mortgage company. (Source: 3TV)

    Family members say their mortgage company was withdrawing money electronically every month while they were sending checks to a different lender.

    Family members say their mortgage company was withdrawing money electronically every month while they were sending checks to a different lender.

  • 3 On Your Side

    Alert: Businesses targeted by tax scam

    Alert: Businesses targeted by tax scam

    Wednesday, January 24 2018 1:36 AM EST2018-01-24 06:36:55 GMT
    Cybercriminals pretend to be a high-ranking worker inside a corporation and asks a business manager for opies of all the legitimate W-2s belonging to employees. (Source: 3TV)Cybercriminals pretend to be a high-ranking worker inside a corporation and asks a business manager for opies of all the legitimate W-2s belonging to employees. (Source: 3TV)

    Cybercriminals are trying to trick payroll employees who work for businesses in a scam that first surfaced last tax season and is already getting traction this year.

    Cybercriminals are trying to trick payroll employees who work for businesses in a scam that first surfaced last tax season and is already getting traction this year.

  • 3 On Your Side

    Be careful when searching online for customer service help numbers

    Be careful when searching online for customer service help numbers

    Tuesday, January 23 2018 12:03 AM EST2018-01-23 05:03:28 GMT
    Julia Roberts found a "customer service" number but it turned out to be a scam. (Source: 3TV)Julia Roberts found a "customer service" number but it turned out to be a scam. (Source: 3TV)

    A woman got a fake customer service number when she tried to Google search for one and she wants other people to be careful online. 

    A woman got a fake customer service number when she tried to Google search for one and she wants other people to be careful online. 

  • 3 On Your Side

    Consumers paying non-resort, resort fees

    Consumers paying non-resort, resort fees

    Friday, January 19 2018 10:06 PM EST2018-01-20 03:06:26 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    If you’re one of the millions of people who book hotels online, you may decide where to stay based on the lowest price. But buyer beware, that advertised price might not be all you’re expected to pay.

    If you’re one of the millions of people who book hotels online, you may decide where to stay based on the lowest price. But buyer beware, that advertised price might not be all you’re expected to pay.

  • 3 On Your Side

    Phoenix homeowner says 'going green' makes her see 'red'

    Phoenix homeowner says 'going green' makes her see 'red'

    Friday, January 19 2018 12:14 PM EST2018-01-19 17:14:52 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Going solar seems to be a growing trend, however a Phoenix woman says she decided to go solar, but after she did she says her utility bill actually went up.

    Going solar seems to be a growing trend, however a Phoenix woman says she decided to go solar, but after she did she says her utility bill actually went up.

  • 3 On Your Side

    Woman says 'free' phone came with big price tag

    Woman says 'free' phone came with big price tag

    Wednesday, January 17 2018 12:17 AM EST2018-01-17 05:17:24 GMT
    A Surprise woman says she was on the hook for $700 for a so-called free phone. (Source: 3TV)A Surprise woman says she was on the hook for $700 for a so-called free phone. (Source: 3TV)

    A Surprise woman says she was on the hook for $700 for a so-called free phone.

    A Surprise woman says she was on the hook for $700 for a so-called free phone.

  • 3 On Your Side

    Mortgage company waives fees for homeowner

    Mortgage company waives fees for homeowner

    Tuesday, January 16 2018 1:41 AM EST2018-01-16 06:41:19 GMT
    Ditech Mortgage Company. 15 Jan. 2018 (Source: 3TV/CBS 5 News)Ditech Mortgage Company. 15 Jan. 2018 (Source: 3TV/CBS 5 News)

    Briana Hernandez loves her kitchen. In fact, the kitchen along with other perks, is why she bought the home two years ago.

    Briana Hernandez loves her kitchen. In fact, the kitchen along with other perks, is why she bought the home two years ago.

  • 3 On Your Side

    Consumer Reports: Lowering your car costs

    Consumer Reports: Lowering your car costs

    Saturday, January 13 2018 9:17 AM EST2018-01-13 14:17:30 GMT

    Maintaining your vehicle and keeping it on the road can be downright expensive. But according to Consumer Reports, there are some things you can do to keep your auto costs down. 

    Maintaining your vehicle and keeping it on the road can be downright expensive. But according to Consumer Reports, there are some things you can do to keep your auto costs down. 

  • 3 On Your Side

    Mortgage company says Valley homeowner owes $7,600

    Mortgage company says Valley homeowner owes $7,600

    Friday, January 12 2018 12:53 AM EST2018-01-12 05:53:25 GMT

    A mortgage company says a Valley homeowner owes $7,600.

    A mortgage company says a Valley homeowner owes $7,600.

  • 3 On Your Side

    Woman says faulty headrest accidentally deployed while she was driving

    Woman says faulty headrest accidentally deployed while she was driving

    Wednesday, January 10 2018 11:30 PM EST2018-01-11 04:30:18 GMT
    Heather Anderson was driving in her Jeep when her headrest malfunctioned. (Source: 3TV)Heather Anderson was driving in her Jeep when her headrest malfunctioned. (Source: 3TV)

    But since she wasn't in any sort of accident, she has no idea why the headrest was activated and deployed, striking her head.

    But since she wasn't in any sort of accident, she has no idea why the headrest was activated and deployed, striking her head.

  • 3 On Your Side

    Glendale woman unknowingly buys a 'house of horrors'

    Glendale woman unknowingly buys a 'house of horrors'

    Wednesday, January 10 2018 5:59 AM EST2018-01-10 10:59:00 GMT
    Marielyn Almeida bought a remodeled home in Glendale but had no idea why it was remodeled. (Source: 3TV)Marielyn Almeida bought a remodeled home in Glendale but had no idea why it was remodeled. (Source: 3TV)

    A Glendale woman says she's living in a "house of horrors" after she found out the history behind a remodeled house she bought last year.

    A Glendale woman says she's living in a "house of horrors" after she found out the history behind a remodeled house she bought last year.

  • 3 On Your Side

    Alert: Avoid getting involved in the 'reshipping scam'

    Alert: Avoid getting involved in the 'reshipping scam'

    Monday, January 8 2018 11:31 PM EST2018-01-09 04:31:05 GMT
    The reshipping scam is where the scammers get someone to take in packages that were likely bought with stolen credit cards and ship them somewhere else. (Source: 3TV)The reshipping scam is where the scammers get someone to take in packages that were likely bought with stolen credit cards and ship them somewhere else. (Source: 3TV)

    A Valley woman thought she was working from home but was actually being used by scammers and was a victim of the "reshipping scam."

    A Valley woman thought she was working from home but was actually being used by scammers and was a victim of the "reshipping scam."

  • 3 On Your Side

    Don't be fooled by fake sweepstakes

    Don't be fooled by fake sweepstakes

    Thursday, January 4 2018 11:34 PM EST2018-01-05 04:34:19 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    The Publishers Clearing House is one of the most recognizable sweepstakes around. Scammers not only know that, but they use it to their advantage to try and dupe you.

    The Publishers Clearing House is one of the most recognizable sweepstakes around. Scammers not only know that, but they use it to their advantage to try and dupe you.

  • 3 On Your Side

    Scottsdale man upset with travel insurance denial

    Scottsdale man upset with travel insurance denial

    Thursday, January 4 2018 5:27 AM EST2018-01-04 10:27:17 GMT
    David Huffman bought travel insurance but when canceled his trip to Cuba due to a government advisory, his claim was denied. (Source: 3TV)David Huffman bought travel insurance but when canceled his trip to Cuba due to a government advisory, his claim was denied. (Source: 3TV)

    After the U.S. Department of State issued a travel warning to people wanting to go to Cuba, a Scottsdale man decided to cancel his trip. Now, he says he's having problems getting reimbursed through his travel insurance policy he bought.

    After the U.S. Department of State issued a travel warning to people wanting to go to Cuba, a Scottsdale man decided to cancel his trip. Now, he says he's having problems getting reimbursed through his travel insurance policy he bought.

  • 3 On Your Side

    3 On Your Side recoups $170K for viewers during 2017

    3 On Your Side recoups $170K for viewers during 2017

    Tuesday, January 2 2018 11:30 PM EST2018-01-03 04:30:17 GMT
    When you tally up the full amount that 3 On Your Side was able to recoup for our viewers for all of 2017, it comes to $170,308. (Source: 3TV)When you tally up the full amount that 3 On Your Side was able to recoup for our viewers for all of 2017, it comes to $170,308. (Source: 3TV)

    "When consumers like myself are in need and we're not getting the resolution that we deserve, 3 On Your Side was there for me and my family."

    "When consumers like myself are in need and we're not getting the resolution that we deserve, 3 On Your Side was there for me and my family."

  • 3 On Your Side: Most viewed stories of 2017

    3 On Your Side: Most viewed stories of 2017

    Sunday, December 31 2017 12:00 PM EST2017-12-31 17:00:16 GMT

    Here are the 20 most viewed 3 On Your Side stories of 2017.  

    Here are the 20 most viewed 3 On Your Side stories of 2017.  

  • 3 On Your Side

    UPDATE: Woman gets $45K resolution

    UPDATE: Woman gets $45K resolution

    Friday, December 15 2017 12:02 AM EST2017-12-15 05:02:46 GMT
    A couple got $45,000 back over a land dispute thanks to 3 On Your Side. (Source: 3TV)A couple got $45,000 back over a land dispute thanks to 3 On Your Side. (Source: 3TV)

    We have an update on a Valley woman and her pricey real estate transaction that went sour. But things have really turned around. 

    We have an update on a Valley woman and her pricey real estate transaction that went sour. But things have really turned around. 

  • 3 On Your Side

    Homeowner gets warranty reimbursement

    Homeowner gets warranty reimbursement

    Tuesday, December 12 2017 11:19 PM EST2017-12-13 04:19:11 GMT
    Nick Blocker was waiting for a reimbursement check from a warranty company. (Source: 3TV)Nick Blocker was waiting for a reimbursement check from a warranty company. (Source: 3TV)

    A Laveen man expected his home warranty company to help cover some of the repair costs of his air conditioning unit but hadn't received any reimbursement after three months.

    A Laveen man expected his home warranty company to help cover some of the repair costs of his air conditioning unit but hadn't received any reimbursement after three months.

  • 3 On Your Side

    Alert: Unlicensed contractor back to his old tricks again

    Alert: Unlicensed contractor back to his old tricks again

    Tuesday, December 12 2017 2:39 AM EST2017-12-12 07:39:40 GMT
    Crystal Smith said she gave $700 to Joe Hernandez for new countertops but has not done the job. (Source: 3TV)Crystal Smith said she gave $700 to Joe Hernandez for new countertops but has not done the job. (Source: 3TV)

    Unlicensed contractor Joe Hernandez, profiled before on 3 On Your Side, is back in the news.

    Unlicensed contractor Joe Hernandez, profiled before on 3 On Your Side, is back in the news.

  • 3 On Your Side

    Consumer Reports: Secret online shopping tricks

    Consumer Reports: Secret online shopping tricks

    Saturday, December 9 2017 9:09 AM EST2017-12-09 14:09:15 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    By now, we're all pretty aware that most consumers are doing their holiday shopping online. But how do you know know you're really getting the best online deal?

    By now, we're all pretty aware that most consumers are doing their holiday shopping online. But how do you know know you're really getting the best online deal?

  • 3 On Your Side

    Alert: Getting your Christmas tree home safely

    Alert: Getting your Christmas tree home safely

    Thursday, December 7 2017 10:18 PM EST2017-12-08 03:18:11 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    AAA recently published a report with some surprising numbers. The motor club says 500 people were killed over the last four years due to hitting road debris and Christmas trees are considered road debris.

    AAA recently published a report with some surprising numbers. The motor club says 500 people were killed over the last four years due to hitting road debris and Christmas trees are considered road debris.

  • 3 On Your Side

    Scammers using Bitcoin to target victims

    Scammers using Bitcoin to target victims

    Wednesday, December 6 2017 11:30 PM EST2017-12-07 04:30:15 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    If you use Bitcoin, be cautious regarding sensitive information with your account

    If you use Bitcoin, be cautious regarding sensitive information with your account

  • 3 On Your Side

    Home warranty company reverses decision and issues a check

    Home warranty company reverses decision and issues a check

    Wednesday, December 6 2017 9:06 AM EST2017-12-06 14:06:14 GMT
    Mario Perfetti said he received a check to resolve his claim over a broken microwave. (Source: 3TV)Mario Perfetti said he received a check to resolve his claim over a broken microwave. (Source: 3TV)

    With the help of 3 On Your Side, a home warranty company issues a Gilbert homeowner a $441 check to resolve a claim.

    With the help of 3 On Your Side, a home warranty company issues a Gilbert homeowner a $441 check to resolve a claim.

  • 3 On Your Side

    TECH NEWS: Cellphone addiction

    TECH NEWS: Cellphone addiction

    Tuesday, December 5 2017 12:45 AM EST2017-12-05 05:45:19 GMT
    More experts agree that cellphone addiction is real. (Source: 3TV)More experts agree that cellphone addiction is real. (Source: 3TV)

    More experts agree that cellphone addiction is real.

    More experts agree that cellphone addiction is real.

  • 3 On Your Side

    Consumer Reports lists recalls

    Consumer Reports lists recalls

    Friday, December 1 2017 11:40 PM EST2017-12-02 04:40:37 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    3 On Your Side likes to remind consumers about important products that are being recalled due to safety risks. With that in mind, here are a few from Consumer Reports that you should know about.

    3 On Your Side likes to remind consumers about important products that are being recalled due to safety risks. With that in mind, here are a few from Consumer Reports that you should know about.

  • 3 On Your Side

    3 On Your Side recoups nearly $7K during November

    3 On Your Side recoups nearly $7K during November

    Thursday, November 30 2017 9:25 PM EST2017-12-01 02:25:43 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    3 On Your Side helps viewers recoup nearly $7,000 during November.

    3 On Your Side helps viewers recoup nearly $7,000 during November.

  • 3 On Your Side

    Bringing the holidays 'back to the basics'

    Bringing the holidays 'back to the basics'

    Wednesday, November 29 2017 7:39 PM EST2017-11-30 00:39:50 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Holiday shopping can be really stressful. There’s a lot of thought put into shopping. But a financial coach here in the Valley says it doesn’t have to be that way. 

    Holiday shopping can be really stressful. There’s a lot of thought put into shopping. But a financial coach here in the Valley says it doesn’t have to be that way. 

  • 3 On Your Side

    Phoenix woman says UPS can't track lost iPhones

    Phoenix woman says UPS can't track lost iPhones

    Wednesday, November 29 2017 5:03 PM EST2017-11-29 22:03:19 GMT
    Cassandra Rios says UPS lost two iPhones and won't say how they got lost. (Source: 3TV)Cassandra Rios says UPS lost two iPhones and won't say how they got lost. (Source: 3TV)

    A Phoenix woman says UPS lost her iPhones valued at $1,600 and their tracking system can't pinpoint where they are.

    A Phoenix woman says UPS lost her iPhones valued at $1,600 and their tracking system can't pinpoint where they are.

  • VIDEO: Phoenix woman claims UPS lost her iPhones

    VIDEO: Phoenix woman claims UPS lost her iPhones

    A Phoenix woman said she sent two iPhones to her parents in California and UPS lost them. Now she wants to know why. (Tuesday, November 28, 2017)

  • Are those who telecommute happier?

    Are those who telecommute happier?

    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Are telecommuters happier than those who work in an office?

    Are telecommuters happier than those who work in an office?

  • 3 On Your Side

    Update: Good Samaritans help Tempe homeowner

    Update: Good Samaritans help Tempe homeowner

    Wednesday, November 22 2017 11:50 PM EST2017-11-23 04:50:21 GMT
    Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished due to an unlicensed contractor. (Source: 3TV)Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished due to an unlicensed contractor. (Source: 3TV)

    Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished.

    Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished.

  • 3 On Your Side

    How to avoid buying a 'hurricane car' here in Arizona

    How to avoid buying a 'hurricane car' here in Arizona

    Wednesday, November 22 2017 9:56 AM EST2017-11-22 14:56:14 GMT
    Spotting a "hurricane car" is a lot harder than you think. (Source: 3TV)Spotting a "hurricane car" is a lot harder than you think. (Source: 3TV)

    3 On Your Side teamed up with Carfax to see if the average consumer could spot a "hurricane car."

    3 On Your Side teamed up with Carfax to see if the average consumer could spot a "hurricane car."

  • VIDEO: How avoid a Black Friday dud

    VIDEO: How avoid a Black Friday dud

    3 On Your Side's Gary Harper has some tips on how to spot a deal and avoid a dud on Black Friday. (Monday, November 20, 2017)

  • 3 On Your Side

    Trends and tips for a safe holiday season

    Trends and tips for a safe holiday season

    Thursday, November 16 2017 8:46 PM EST2017-11-17 01:46:37 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    First of all, when it comes to purchasing an item, consumers should always ask for a gift receipt. Not only will the person getting the gift appreciate it, but so will the store.

    First of all, when it comes to purchasing an item, consumers should always ask for a gift receipt. Not only will the person getting the gift appreciate it, but so will the store.

  • 3 On Your Side

    Peoria man says his tablet 'exploded'

    Peoria man says his tablet 'exploded'

    Thursday, November 16 2017 3:28 PM EST2017-11-16 20:28:08 GMT
    Bob LeBrec said his Galaxy Note exploded but Samsung wouldn't give him a new tablet. (Source: 3TV)Bob LeBrec said his Galaxy Note exploded but Samsung wouldn't give him a new tablet. (Source: 3TV)

    A Peoria man says his Samsung Galaxy Note tablet inexplicably caught fire recently but had a hard time dealing with Samsung over the issue.

    A Peoria man says his Samsung Galaxy Note tablet inexplicably caught fire recently but had a hard time dealing with Samsung over the issue.

  • 3 On Your Side

    Phoenix-area homeowner hopes to get chandelier returned soon

    Phoenix-area homeowner hopes to get chandelier returned soon

    Wednesday, November 15 2017 10:34 PM EST2017-11-16 03:34:33 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    A sparkling and majestic looking chandelier currently sits inside a Phoenix repair shop where it's been for more than 3 years. And if it could talk, what a story it could tell.

    A sparkling and majestic looking chandelier currently sits inside a Phoenix repair shop where it's been for more than 3 years. And if it could talk, what a story it could tell.

  • 3 On Your Side

    Home warranty company denies claim; homeowner frustrated

    Home warranty company denies claim; homeowner frustrated

    Tuesday, November 14 2017 12:25 AM EST2017-11-14 05:25:11 GMT
    Microwave oven caught fire while being used according to Gilbert homeowner. 13 Nov. 2017 (Source: 3TV/CBS 5 News)Microwave oven caught fire while being used according to Gilbert homeowner. 13 Nov. 2017 (Source: 3TV/CBS 5 News)

    Gilbert homeowner says his microwave oven caught fire while being used and he wants it replaced. His home warranty company denies the claim.

    Gilbert homeowner says his microwave oven caught fire while being used and he wants it replaced. His home warranty company denies the claim.

  • 3 On Your Side

    Budgeting for the holidays now can save you financial hardship later

    Budgeting for the holidays now can save you financial hardship later

    Friday, November 10 2017 11:05 PM EST2017-11-11 04:05:24 GMT
    (Source: 123RF)(Source: 123RF)

    “There was a study recently that said 45 percent of people would rather skip the holidays altogether,” according to Kelsa Dickey, a financial coach here in the Valley. The reason, she says, is money issues.

    “There was a study recently that said 45 percent of people would rather skip the holidays altogether,” according to Kelsa Dickey, a financial coach here in the Valley. The reason, she says, is money issues.

  • 3 On Your Side

    DIGITAL EXCLUSIVE: Apple's ongoing software glitches

    DIGITAL EXCLUSIVE: Apple's ongoing software glitches

    Friday, November 10 2017 12:58 AM EST2017-11-10 05:58:36 GMT
    In this Sept. 15, 2017, photo, the iOS 11 control center is displayed on the iPhone 8 Plus in New York. (Source: AP Photo/Mark Lennihan)In this Sept. 15, 2017, photo, the iOS 11 control center is displayed on the iPhone 8 Plus in New York. (Source: AP Photo/Mark Lennihan)

    Apple keeps releasing new software to correct all the glitches, but just when it thinks everything it working, another glitch pops ups.

    Apple keeps releasing new software to correct all the glitches, but just when it thinks everything it working, another glitch pops ups.

  • 3 On Your Side

    Some employers giving 'paid, paid vacations'

    Some employers giving 'paid, paid vacations'

    Friday, November 10 2017 12:49 AM EST2017-11-10 05:49:30 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Catherine Shyu loves taking vacation. And she loves it even more that her boss pays her to do it. It’s part of his paid paid vacation policy.

    Catherine Shyu loves taking vacation. And she loves it even more that her boss pays her to do it. It’s part of his paid paid vacation policy.

  • 3 On Your Side

    Alert: Alarming rise in fraudulent online pet ads

    Alert: Alarming rise in fraudulent online pet ads

    Friday, November 3 2017 1:13 AM EDT2017-11-03 05:13:25 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    We've talked about pet scams before and what you need to look out for. Now the Better Business Bureau is issuing a warning, in fact, the BBB says the majority of ads claiming to have a pet for sale are scams.

    We've talked about pet scams before and what you need to look out for. Now the Better Business Bureau is issuing a warning, in fact, the BBB says the majority of ads claiming to have a pet for sale are scams.

  • 3 On Your Side

    Phoenix-area residents band together after being duped out of thousands for barn doors

    Phoenix-area residents ban together after being duped out of thousands for barn doors

    Thursday, November 2 2017 5:46 PM EDT2017-11-02 21:46:19 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    3 On Your Side dealt with a guy more than a decade ago when he would take money for pool tables and then never deliver the product.

    3 On Your Side dealt with a guy more than a decade ago when he would take money for pool tables and then never deliver the product.

  • 3 On Your Side

    3 On Your Side recoups $11,000 during October

    3 On Your Side recoups $11,000 during October

    Tuesday, October 31 2017 12:15 PM EDT2017-10-31 16:15:22 GMT
    When you add up all the money 3 On Your Side was able to save or get refunded for the month of October, it totals $11,119. (Source: 3TV)When you add up all the money 3 On Your Side was able to save or get refunded for the month of October, it totals $11,119. (Source: 3TV)

    3 On Your Side was able to help a lot of viewers in the month of October.

    3 On Your Side was able to help a lot of viewers in the month of October.

  • 3 On Your Side

    Beware of apps that pay

    Beware of apps that pay

    Saturday, October 28 2017 1:24 AM EDT2017-10-28 05:24:32 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    "I've earned almost $4,000 in the last few years,” Nicole Luboff boasted. That’s not bad, considering she earned it all just by clicking on surveys or shopping on one of her favorite Apps.

    "I've earned almost $4,000 in the last few years,” Nicole Luboff boasted. That’s not bad, considering she earned it all just by clicking on surveys or shopping on one of her favorite Apps.

  • 3 On Your Side

    More men are grocery shopping

    More men are grocery shopping

    Friday, October 27 2017 2:07 AM EDT2017-10-27 06:07:32 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    "In regards to my wife and I, who's the better grocery shopper? I am, without question." Trey Burley jokes, but says it makes sense that he does the grocery shopping for his busy family of four.

    "In regards to my wife and I, who's the better grocery shopper? I am, without question." Trey Burley jokes, but says it makes sense that he does the grocery shopping for his busy family of four.

  • 3 On Your Side

    Tempe homeowner says she's 'floored' over contractor

    Tempe homeowner says she's 'floored' over contractor

    Thursday, October 26 2017 8:21 AM EDT2017-10-26 12:21:49 GMT
    Caitlin Haffner says the mess in her house is the result of an ongoing and unresolved issue with the floor removal company she hired. (Source: 3TV/CBS 5)Caitlin Haffner says the mess in her house is the result of an ongoing and unresolved issue with the floor removal company she hired. (Source: 3TV/CBS 5)

    Caitlin Haffner says she has big plans for her Tempe home and those plans started when she hired a company to remove some of her flooring.

    Caitlin Haffner says she has big plans for her Tempe home and those plans started when she hired a company to remove some of her flooring.

  • 3 On Your Side

    Update: Gilbert dad receives refund from airline

    Update: Gilbert dad receives refund from airline

    Wednesday, October 25 2017 6:31 PM EDT2017-10-25 22:31:15 GMT
    Edens says he's been fighting awhile to get his $1,000 back but says it only happened after 3 On Your Side got involved. (Source: 3TV)Edens says he's been fighting awhile to get his $1,000 back but says it only happened after 3 On Your Side got involved. (Source: 3TV)

    There's an update on a Gilbert dad who was looking for a $1,000 refund from an airline.  

    There's an update on a Gilbert dad who was looking for a $1,000 refund from an airline.  

  • 3 On Your Side

    Comparing Halloween candy prices

    Comparing Halloween candy prices

    Tuesday, October 24 2017 12:53 AM EDT2017-10-24 04:53:15 GMT
    3 On Your Side compared different candy bags to see which had the best bang for the buck. (Source: 3TV)3 On Your Side compared different candy bags to see which had the best bang for the buck. (Source: 3TV)

    How much will you spend on Halloween this year? For the answer, we sent our 3 On Your Side crew out to do a little comparison shopping and have a little fun.

    How much will you spend on Halloween this year? For the answer, we sent our 3 On Your Side crew out to do a little comparison shopping and have a little fun.

  • 3 On Your Side

    Are you a "yo-yo" debtor?

    Are you a "yo-yo" debtor?

    Saturday, October 21 2017 1:15 AM EDT2017-10-21 05:15:01 GMT

    Are you a "Yo-Yo" Debtor ?

    Are you a "Yo-Yo" Debtor ?

  • 3 On Your Side

    Phoenix family says venue kept their quinceanera security deposit

    Phoenix family says venue kept their quinceanera security deposit

    Thursday, October 19 2017 12:56 AM EDT2017-10-19 04:56:38 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Phoenix family says they paid $1,000 to a venue for an upcoming Quincenera, but the place abruptly closed down and kept their money.

    Phoenix family says they paid $1,000 to a venue for an upcoming Quincenera, but the place abruptly closed down and kept their money.

  • 3 On Your Side

    Update: MoneyGram theft victim gets refund

    Update: MoneyGram theft victim gets refund

    Wednesday, October 18 2017 12:55 AM EDT2017-10-18 04:55:12 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    In a previous 3 On Your Side report, we told you how a viewer is indeed a "theft victim" but she says no one really cared to listen or investigate, until she got a hold of 3 on your side.

    In a previous 3 On Your Side report, we told you how a viewer is indeed a "theft victim" but she says no one really cared to listen or investigate, until she got a hold of 3 on your side.

  • 3 On Your Side

    Update: Cruise passenger reaches resolution

    Update: Cruise passenger reaches resolution

    Tuesday, October 17 2017 3:02 AM EDT2017-10-17 07:02:16 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    An update on a Surprise woman who's wanting a full refund from a major cruise company.

    An update on a Surprise woman who's wanting a full refund from a major cruise company.

  • Freezing your credit is the best option after Equifax data breach

    Freezing your credit is the best option after Equifax data breach

    Unfortunately, chances are pretty good that your information was stolen from the Equifax data breach. Once you accept that, you should do what you can to protect yourself and freeze your credit.

    Unfortunately, chances are pretty good that your information was stolen from the Equifax data breach. Once you accept that, you should do what you can to protect yourself and freeze your credit.

  • 3 On Your Side

    Tips to remember about open enrollment

    Tips to remember about open enrollment

    Saturday, October 14 2017 2:56 PM EDT2017-10-14 18:56:19 GMT

    There are many things to consider when picking out health insurance.

    There are many things to consider when picking out health insurance.

  • 3 On Your Side

    Update: Phoenix woman upset over $1,700 water bill

    Update: Phoenix woman upset over $1,700 water bill

    Thursday, October 12 2017 1:26 AM EDT2017-10-12 05:26:30 GMT
    Ashley Kasprowicz says, emotionally, she's drained and she's about to be financially depleted after losing a battle with the City of Phoenix Water Department. (Source: 3TV)Ashley Kasprowicz says, emotionally, she's drained and she's about to be financially depleted after losing a battle with the City of Phoenix Water Department. (Source: 3TV)

    A Phoenix woman who was fighting a $1,700 water bill finally gets a decision on whether she’ll have to pay it.

    A Phoenix woman who was fighting a $1,700 water bill finally gets a decision on whether she’ll have to pay it.

  • 3 On Your Side

    Phoenix-area man can't get gym to stop 'debiting' his bank account

    Phoenix-area man can't get gym to stop 'debiting' his bank account

    Wednesday, October 11 2017 8:32 AM EDT2017-10-11 12:32:06 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Man wants former gym to stop taking money out of his bank account.

    Man wants former gym to stop taking money out of his bank account.

  • 3 On Your Side

    Consumer Alert: Beware of barcode fraud

    Consumer Alert: Beware of barcode fraud

    Monday, October 9 2017 11:51 PM EDT2017-10-10 03:51:23 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Phoenix is pretty hot when it comes to professional sporting events. Not only do we have four major sports teams, but there are also big ticket artists and other events that are always going on.

    Phoenix is pretty hot when it comes to professional sporting events. Not only do we have four major sports teams, but there are also big ticket artists and other events that are always going on.

  • 3 On Your Side

    Update: Unlicensed contractor changes business name

    Update: Unlicensed contractor changes business name

    Monday, October 9 2017 4:11 PM EDT2017-10-09 20:11:38 GMT
    In a previous 3 On Your Side report, we introduced you to Kira Girard, a reality TV star from the TV show "Dance Moms." Since that report aired, more drama continues. (Source: 3TV)In a previous 3 On Your Side report, we introduced you to Kira Girard, a reality TV star from the TV show "Dance Moms." Since that report aired, more drama continues. (Source: 3TV)

    In a previous 3 On Your Side report, we introduced you to Kira Girard, a reality TV star from the TV show "Dance Moms." Since that report aired, more drama continues.

    In a previous 3 On Your Side report, we introduced you to Kira Girard, a reality TV star from the TV show "Dance Moms." Since that report aired, more drama continues.

  • 3 On Your Side

    Disappointed cruise passenger wants full refund

    Disappointed cruise passenger wants full refund

    Wednesday, October 4 2017 1:27 PM EDT2017-10-04 17:27:47 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    For $7,000, would you want to visit Caribbean Islands decimated by recent Hurricanes?

    For $7,000, would you want to visit Caribbean Islands decimated by recent Hurricanes?

  • 3 On Your Side

    Goodyear homeowner says horse fence company abandoned job

    Goodyear homeowner says horse fence company abandoned job

    Tuesday, October 3 2017 1:45 AM EDT2017-10-03 05:45:59 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    3 On Your Side convinces company to finish the job. The remaining balance owed was waived. 

    3 On Your Side convinces company to finish the job. The remaining balance owed was waived. 

  • 3 On Your Side

    Is dining out ruining your hearing?

    Is dining out ruining your hearing?

    Saturday, September 30 2017 3:23 PM EDT2017-09-30 19:23:28 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Millions of people have some sort of hearing loss and more than half report it isn’t from work.

    Millions of people have some sort of hearing loss and more than half report it isn’t from work.

  • 3 On Your Side

    3 On Your Side recoups nearly $5K during September

    3 On Your Side recoups nearly $5K during September

    Thursday, September 28 2017 11:19 PM EDT2017-09-29 03:19:46 GMT

    The 3 On Your Side Team fights to get your money back.

    The 3 On Your Side Team fights to get your money back.

  • 3 On Your Side

    Mesa woman becomes victim of MoneyGram fraud

    Mesa woman becomes victim of MoneyGram fraud

    Thursday, September 28 2017 5:30 AM EDT2017-09-28 09:30:44 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    A Mesa resident says she feels like she's being taken for a ride when she bought a money order from MoneyGram, a money transfer company.

    A Mesa resident says she feels like she's being taken for a ride when she bought a money order from MoneyGram, a money transfer company.

  • 3 On Your Side

    Valley woman has bad experience with cell phone insurance

    Valley woman has bad experience with cell phone insurance

    Wednesday, September 27 2017 4:05 AM EDT2017-09-27 08:05:10 GMT
    Bryanna Lempitsky had trouble with her phone insurance after she dropped her phone in the driveway. (Source: 3TV)Bryanna Lempitsky had trouble with her phone insurance after she dropped her phone in the driveway. (Source: 3TV)

    A Valley woman says she's had cell phone insurance for years but she's never really needed to use it, until recently. But when she put in a claim, things did not go as expected.

    A Valley woman says she's had cell phone insurance for years but she's never really needed to use it, until recently. But when she put in a claim, things did not go as expected.

  • 3 On Your Side

    UPDATE: Ripped off homeowner gets help from Valley company

    UPDATE: Ripped off homeowner gets help from Valley company

    Tuesday, September 26 2017 12:30 AM EDT2017-09-26 04:30:06 GMT
    Contractor comes to the rescue for 3 On Your Side. (Source: 3TV/CBS 5 News)Contractor comes to the rescue for 3 On Your Side. (Source: 3TV/CBS 5 News)

    A Licensed remodeling company steps in and fixes a homeowner's problem for absolutely free.

    A Licensed remodeling company steps in and fixes a homeowner's problem for absolutely free.

  • 3 On Your Side

    Are you on the right utility plan?

    Are you on the right utility plan?

    Friday, September 22 2017 12:20 AM EDT2017-09-22 04:20:03 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    The Valley is just coming out of some intense summer heat so your utility bill should start dropping. That's what a Surprise, Arizona woman thought, but it was higher than she's ever had before because she was on the wrong utility plan.

    The Valley is just coming out of some intense summer heat so your utility bill should start dropping. That's what a Surprise, Arizona woman thought, but it was higher than she's ever had before because she was on the wrong utility plan.

  • 3 On Your Side

    Beware of Facebook 'hoax'

    Beware of Facebook 'hoax'

    Thursday, September 21 2017 1:00 AM EDT2017-09-21 05:00:38 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    When you're on Facebook, you come across all kinds of things and wedged in between all that material can be also be some very clever hoaxes and scams you need to be aware of.

    When you're on Facebook, you come across all kinds of things and wedged in between all that material can be also be some very clever hoaxes and scams you need to be aware of.

  • 3 On Your Side

    Anthem couple gets $750 returned from contractor

    Anthem couple gets $750 returned from contractor

    Wednesday, September 20 2017 4:31 AM EDT2017-09-20 08:31:27 GMT
    An Anthem couple received their $750 back from a contractor after 3 On Your Side got involved. (Source: 3TV)An Anthem couple received their $750 back from a contractor after 3 On Your Side got involved. (Source: 3TV)

    Small pool company that took $750 for pool railings and vanished, returns the money after 3 On Your Side report.

    Small pool company that took $750 for pool railings and vanished, returns the money after 3 On Your Side report.

  • 3 On Your Side

    Woman says Tempe car wash smashed windshield, damaged her car

    Woman says Tempe car wash smashed windshield, damaged her car

    Tuesday, September 19 2017 8:21 AM EDT2017-09-19 12:21:51 GMT
    Marie Gamalski said a car wash caused all kinds of damage to her car. (Source: 3TV/CBS 5)Marie Gamalski said a car wash caused all kinds of damage to her car. (Source: 3TV/CBS 5)

    A Valley woman thought a simple car wash would help knock off some dust. But instead, that car wash caused all kinds of damage to her car and she's the one being blamed.

    A Valley woman thought a simple car wash would help knock off some dust. But instead, that car wash caused all kinds of damage to her car and she's the one being blamed.

  • 3 On Your Side

    Unlicensed contractor abandons job, keeps $9K

    Unlicensed contractor abandons job, keeps $9K

    Friday, September 15 2017 3:31 AM EDT2017-09-15 07:31:11 GMT
    A remodeling job was a $12,500 project and the homeowner has already paid $9,000, but the unlicensed contractor she hired took all that money and abandoned the job. (Source: 3TV/CBS 5)A remodeling job was a $12,500 project and the homeowner has already paid $9,000, but the unlicensed contractor she hired took all that money and abandoned the job. (Source: 3TV/CBS 5)

    A remodeling job was a $12,500 project and the homeowner has already paid $9,000, but the unlicensed contractor she hired took all that money and abandoned the job.

    A remodeling job was a $12,500 project and the homeowner has already paid $9,000, but the unlicensed contractor she hired took all that money and abandoned the job.

  • 3 On Your Side

    Anthem couple says pool repair company vanished with their money

    Anthem couple says pool repair company vanished with their money

    Thursday, September 14 2017 1:36 AM EDT2017-09-14 05:36:50 GMT
    Lance Lawry explains where he feel while cleaning the pool. (Source: 3TV)Lance Lawry explains where he feel while cleaning the pool. (Source: 3TV)

    A couple says they paid $750 as a down payment to have hand railings installed so they could keep their balance when getting out of their swimming pool and hot tub. But, they said the owner of a pool company kept their money and failed to deliver those railings.

    A couple says they paid $750 as a down payment to have hand railings installed so they could keep their balance when getting out of their swimming pool and hot tub. But, they said the owner of a pool company kept their money and failed to deliver those railings.

  • 3 On Your Side

    Phoenix woman shocked by $1,700 water bill

    Phoenix woman shocked by $1,700 water bill

    Wednesday, September 13 2017 12:32 AM EDT2017-09-13 04:32:03 GMT
    Ashley Kasprowicz said she receive a $1,700 water bill and doesn't know how it happened. (Source: 3TV)Ashley Kasprowicz said she receive a $1,700 water bill and doesn't know how it happened. (Source: 3TV)

    When you move into a new home, there's always added expenses like security deposits and moving bills. But imagine getting a $1,700 water bill.

    When you move into a new home, there's always added expenses like security deposits and moving bills. But imagine getting a $1,700 water bill.

  • 3 On Your Side

    Consumer trend: Outfits 'in a box' are all the rage

    Consumer trend: Outfits 'in a box' are all the rage

    Saturday, September 9 2017 12:38 AM EDT2017-09-09 04:38:09 GMT
    (Source: Stitch Fix Facebook)(Source: Stitch Fix Facebook)

    Shopping for clothes is out. The new trend is ordering a complete outfit and getting it delivered.

    Shopping for clothes is out. The new trend is ordering a complete outfit and getting it delivered.

  • 3 On Your Side

    Hurricane Harvey cars may 'flood' Arizona

    Hurricane Harvey cars may 'flood' Arizona

    Thursday, September 7 2017 11:06 PM EDT2017-09-08 03:06:16 GMT
    Seeing cars submerged under water or floating down streets was a pretty common sight within the aftermath of hurricane Harvey. (Source: 3TV/CBS 5)Seeing cars submerged under water or floating down streets was a pretty common sight within the aftermath of hurricane Harvey. (Source: 3TV/CBS 5)

    Seeing cars submerged under water or floating down streets was a pretty common sight within the aftermath of hurricane Harvey.

    Seeing cars submerged under water or floating down streets was a pretty common sight within the aftermath of hurricane Harvey.

  • 3 On Your Side

    Airline denies international flight for teenage sisters

    Airline denies international flight for teenage sisters

    Thursday, September 7 2017 6:20 PM EDT2017-09-07 22:20:25 GMT
    A Gilbert man ordered airlines tickets through a website and it turned out to be a nightmare. (Source: 3TV)A Gilbert man ordered airlines tickets through a website and it turned out to be a nightmare. (Source: 3TV)

    A Gilbert man said booking round trip tickets for his teenage daughters was relatively easy. But during the process, he says someone dropped the ball and it wasn't him.

    A Gilbert man said booking round trip tickets for his teenage daughters was relatively easy. But during the process, he says someone dropped the ball and it wasn't him.

  • 3OYS

    Unlicensed contractor takes $2,200 and abandons job

    Unlicensed contractor takes $2,200 and abandons job

    Wednesday, September 6 2017 12:22 PM EDT2017-09-06 16:22:57 GMT
    Josh Pridemore hired an unlicensed contractor to upgrade his kitchen. (Source: 3TV)Josh Pridemore hired an unlicensed contractor to upgrade his kitchen. (Source: 3TV)

    A Valley man was ready to give his kitchen a new look and thought he hired someone qualified for the job. But he found out that wasn't the case.

    A Valley man was ready to give his kitchen a new look and thought he hired someone qualified for the job. But he found out that wasn't the case.

  • 3 On Your Side

    3 On Your Side recoups $9,300 during August

    3 On Your Side recoups $9,300 during August

    Thursday, August 31 2017 7:57 PM EDT2017-08-31 23:57:35 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    When you add up all the money, 3 On Your Side was able to recoup for our viewers during the month of August, it comes to $9,319. And for the entire year so far, the total amounts to just over $87,061.

    When you add up all the money, 3 On Your Side was able to recoup for our viewers during the month of August, it comes to $9,319. And for the entire year so far, the total amounts to just over $87,061.

  • 3 On Your Side

    Job seeker duped in online scam

    Job seeker duped in online scam

    Wednesday, August 30 2017 3:21 AM EDT2017-08-30 07:21:19 GMT
    Mohammad Matin thought he found a temporary job online but he ended up getting scammed. (Source: 3TV)Mohammad Matin thought he found a temporary job online but he ended up getting scammed. (Source: 3TV)

    A Phoenix man was looking for a job and thought a temporary position would help. But it did more harm than good.

    A Phoenix man was looking for a job and thought a temporary position would help. But it did more harm than good.

  • 3 On Your Side

    Phoenix man says gym 'worked out' his wallet

    Phoenix man says gym 'worked out' his wallet

    Tuesday, August 29 2017 9:37 AM EDT2017-08-29 13:37:12 GMT

    A Phoenix man says he owes money to a gym that he shouldn't have to pay. The gym disagrees.

    A Phoenix man says he owes money to a gym that he shouldn't have to pay. The gym disagrees.

  • 3 On Your Side

    Alert: Beware of Hurricane Harvey Scams

    Alert: Beware of Hurricane Harvey Scams

    Monday, August 28 2017 7:50 PM EDT2017-08-28 23:50:03 GMT
    Hurricane Harvey victims need your help but you should be aware of those who want to take advantage of your generosity. (Source: 3TV/CBS 5)Hurricane Harvey victims need your help but you should be aware of those who want to take advantage of your generosity. (Source: 3TV/CBS 5)

    Donating to Hurricane Henry victims is encouraged. However, don't get scammed by in the process.

    Donating to Hurricane Henry victims is encouraged. However, don't get scammed by in the process.

  • 3 On Your Side

    Alert: Valley woman duped out of $37K in 'romance scam' (Part 2)

    Alert: Valley woman duped out of $37K in 'romance scam' (Part 2)

    Friday, August 25 2017 8:44 AM EDT2017-08-25 12:44:41 GMT
    In a previous 3 On Your Side report, we introduced you to a valley woman who was duped out of $37,000 in the romance scam. (Source: 3TV/CBS 5)In a previous 3 On Your Side report, we introduced you to a valley woman who was duped out of $37,000 in the romance scam. (Source: 3TV/CBS 5)

    In a previous 3 On Your Side report, we introduced you to a valley woman who was duped out of $37,000 in the romance scam. With that said, you might ask yourself "how could someone fall for this?" Turns out, there's a scientific explanation.

    In a previous 3 On Your Side report, we introduced you to a valley woman who was duped out of $37,000 in the romance scam. With that said, you might ask yourself "how could someone fall for this?" Turns out, there's a scientific explanation.

  • 3 On Your Side

    Alert: Valley woman duped out of $37K in 'romance scam'

    Alert: Valley woman duped out of $37K in 'romance scam'

    Friday, August 25 2017 8:44 AM EDT2017-08-25 12:44:09 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Looking for love online is pretty common these days and the number of internet dating services seems endless. One valley woman decided to try one out.

    Looking for love online is pretty common these days and the number of internet dating services seems endless. One valley woman decided to try one out.

  • Consumer trend: The gender gap

    Consumer trend: The gender gap

    The fashion industry purposely has an identity crisis lately with men's inspired clothing for women and women's silhouettes hitting the runways and racks for men. But now clothing lines are going even further by taking gender out of the equation completely. Is this trend simply a fashion fad? Or is it something more? 3 On Your Side's Gary Harper has the lowdown on 'gender neutral' clothing. (Friday, Jan. 27, 2017)

    The fashion industry purposely has an identity crisis lately with men's inspired clothing for women and women's silhouettes hitting the runways and racks for men. But now clothing lines are going even further by taking gender out of the equation completely. Is this trend simply a fashion fad? Or is it something more? 3 On Your Side's Gary Harper has the lowdown on 'gender neutral' clothing. (Friday, Jan. 27, 2017)

  • 3 On Your Side

    Update: Valley woman gets $4,500 refund for broken washing machine

    Update: Valley woman gets $4,500 refund for broken washing machine

    Tuesday, August 22 2017 12:41 PM EDT2017-08-22 16:41:30 GMT
    Christina Watts couldn't believe her new washing machine broke due to a pillow case. (Source: 3TV)Christina Watts couldn't believe her new washing machine broke due to a pillow case. (Source: 3TV)

    With help from 3 On Your Side a  Valley woman gets her money back after a washing machine mishap that cost her plenty.

    With help from 3 On Your Side a  Valley woman gets her money back after a washing machine mishap that cost her plenty.

  • 3 On Your Side

    Consumers using power tools to relax

    Consumers using power tools to relax

    Saturday, August 19 2017 12:53 AM EDT2017-08-19 04:53:24 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Do you have a muscle cramp that’s putting a cramp in your day? Wouldn’t a massage feel great right about now? Some people are skipping traditional masseuses or massage equipment, saying all you need to ease your pain is right in your garage. 

    Do you have a muscle cramp that’s putting a cramp in your day? Wouldn’t a massage feel great right about now? Some people are skipping traditional masseuses or massage equipment, saying all you need to ease your pain is right in your garage. 

  • 3 On Your Side

    Can your HOA issue you a speeding ticket?

    Can your HOA issue you a speeding ticket?

    Friday, August 18 2017 4:20 PM EDT2017-08-18 20:20:32 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Sun Lakes is in the East Valley and is known for having active adult communities for retirees like Bernie Van Emden. "You name it, they got it here,” Van Emden said of all of the amenities in his development.

    Sun Lakes is in the East Valley and is known for having active adult communities for retirees like Bernie Van Emden. "You name it, they got it here,” Van Emden said of all of the amenities in his development.

  • 3 On Your Side

    Did you get a 'free cruise' robocall? You may be eligible for $900!

    Did you get a 'free cruise' robocall? You may be eligible for $900!

    Friday, August 18 2017 11:02 AM EDT2017-08-18 15:02:17 GMT

    Information about a robocall settlement has been trending on social media and a lot of consumers are wondering it's legitimate. It is true! Open the story to find out what you have to do to get your money.

    Information about a robocall settlement has been trending on social media and a lot of consumers are wondering it's legitimate. It is true! Open the story to find out what you have to do to get your money.

  • 3 On Your Side

    Alert: 'Typo Squatting' can take you to wrong website

    Alert: 'Typo Squatting' can take you to wrong website

    Wednesday, August 16 2017 11:25 PM EDT2017-08-17 03:25:55 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Larry Lumsden uses his computer a lot and in some cases, he has to print something. "The only time I print is when I make a reservation or a tee time or bank statements once a month," Lumsden told 3 On Your Side.

    Larry Lumsden uses his computer a lot and in some cases, he has to print something. "The only time I print is when I make a reservation or a tee time or bank statements once a month," Lumsden told 3 On Your Side.

  • 3 On Your Side

    Viewing the solar eclipse: The blind truth

    Viewing the solar eclipse: The blind truth

    Wednesday, August 16 2017 1:20 AM EDT2017-08-16 05:20:27 GMT
    And if you don't buy solar eclipse glasses that are approved, you could have a big problem. (Source: 3TV/CBS 5)And if you don't buy solar eclipse glasses that are approved, you could have a big problem. (Source: 3TV/CBS 5)

    If you don't buy solar eclipse glasses that are approved, you could have a big problem.

    If you don't buy solar eclipse glasses that are approved, you could have a big problem.

  • 3 On Your Side

    Glendale couple says gym charged them for personal training they never signed up for

    Glendale couple says gym charged them for personal training they never signed up for

    Tuesday, August 15 2017 2:51 AM EDT2017-08-15 06:51:59 GMT
    Daniel Ramirez and his wife said they were charged for personal training sessions they didn't sign up for. (Source: 3TV)Daniel Ramirez and his wife said they were charged for personal training sessions they didn't sign up for. (Source: 3TV)

    A Valley man joined a gym to get in shape. Instead, he says it's his wallet that got a workout.

    A Valley man joined a gym to get in shape. Instead, he says it's his wallet that got a workout.

  • 3 On Your Side

    Making money using your phone

    Making money using your phone

    Friday, August 11 2017 9:18 PM EDT2017-08-12 01:18:11 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    How would you like to make extra money each month just for using your smart phone and electronic devices? Companies want to pay you for allowing them to watch your browsing habits.

    How would you like to make extra money each month just for using your smart phone and electronic devices? Companies want to pay you for allowing them to watch your browsing habits.

  • 3 On Your Side

    Frustrated homeowner turns to 3 On Your Side for $1,600 refund

    Frustrated homeowner turns to 3 On Your Side for $1,600 refund

    Friday, August 11 2017 1:10 AM EDT2017-08-11 05:10:32 GMT
    Tamara Bricketto gave an unlicensed contractor $1,600 to do some upgrades to her backyard but he never started the work. (Source: 3TV)Tamara Bricketto gave an unlicensed contractor $1,600 to do some upgrades to her backyard but he never started the work. (Source: 3TV)

    A homeowner in Apache Junction was looking for someone to redesign her backyard but in the process, she said she lost $1,600 to the man she hired. So she called 3 On Your Side.

    A homeowner in Apache Junction was looking for someone to redesign her backyard but in the process, she said she lost $1,600 to the man she hired. So she called 3 On Your Side.

  • 3 On Your Side

    'Sweating' the job interview

    'Sweating' the job interview

    Thursday, August 10 2017 2:16 AM EDT2017-08-10 06:16:22 GMT
    When you head into a stressful job interview, you know what they say: never let ‘em see you sweat. But what if your prospective employer made you sweat --on purpose -- as part of the interview itself? (Source: 3TV/CBS 5)When you head into a stressful job interview, you know what they say: never let ‘em see you sweat. But what if your prospective employer made you sweat --on purpose -- as part of the interview itself? (Source: 3TV/CBS 5)

    When you head into a stressful job interview, you know what they say: never let ‘em see you sweat. But what if your prospective employer made you sweat --on purpose -- as part of the interview itself? 

    When you head into a stressful job interview, you know what they say: never let ‘em see you sweat. But what if your prospective employer made you sweat --on purpose -- as part of the interview itself? 

  • 3 On Your Side

    Mechanic 'revved up' over not having been paid

    Mechanic 'revved up' over not having been paid

    Wednesday, August 9 2017 2:41 AM EDT2017-08-09 06:41:52 GMT
    Bryar Hays wants to get paid but his employer is MIA with payments. (Source: 3TV)Bryar Hays wants to get paid but his employer is MIA with payments. (Source: 3TV)

    A Valley mechanic said he is owed $10,000 and can't seem to collect so he called 3 On Your Side.

    A Valley mechanic said he is owed $10,000 and can't seem to collect so he called 3 On Your Side.

  • 3-On-Your-Side

    3-On-Your-Side

    Gary Harper and 3-On-Your-Side help a man with his phone bill. (10 July 2017) [Source: 3TV/CBS 5]Gary Harper and 3-On-Your-Side help a man with his phone bill. (10 July 2017) [Source: 3TV/CBS 5]

    Gary Harper and 3-On-Your-Side help a man with his phone bill.

    Gary Harper and 3-On-Your-Side help a man with his phone bill.

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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